At a Glance
- Tasks: Provide technical support and training for FLIR/Raymarine products across various regions.
- Company: Join Raymarine's dynamic Technical Support Department.
- Benefits: Gain hands-on experience, travel opportunities, and develop your technical skills.
- Other info: Exciting international travel and career growth potential await you!
- Why this job: Be a key player in enhancing customer experiences with innovative marine technology.
- Qualifications: PC literacy, communication skills, and a passion for marine technology.
The predicted salary is between 38250 - 46750 £ per year.
Product Support Specialist
Provide comprehensive technical support and training for FLIR/Raymarine products across UK/EMEA/APAC regions
About The Role
Job Summary
Exciting role within Raymarine's Technical Support Department, focusing on customer support (office-based and infield).
Responsibilities include diagnostics, repair, training, and attending events.
Requires travel (UK/EMEA/APAC), a Driving Licence, and a Passport.
- Primary Duties & Responsibilities
- Handle telephone enquiries and provide 1st/2nd line support for FLIR/Raymarine products.
- Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
- Conduct in-field service visits and elevate technical issues with full triage to relevant teams.
- Support engineering teams and drive product improvement through technical expertise and customer feedback.
- Act as a technical subject matter expert to train and mentor team members.
- Deliver technical training sessions for customers.
- Perform other assigned duties.
- Job Requirements / Skills
- Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
- Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (Any Desk), and communication skills (clear English, verbal and written).
- Skills: Logical faultfinding, electrical/electronic repair, and understanding of DC circuits and ethernet networking.
- Traits: Self‑motivated, team player, flexible, and organized.
- Requirements: International travel readiness (EMEA/APAC), manual dexterity, and ability to adapt to changing priorities.
Needs to be able to work unsupervised whilst away from the office overseas, with ability to make own decisions in line with company policy.
Ability to support own judgments without reference to others.
This position requires access to export‑controlled information or items (i. e. regulated technology or technical data per ITAR/EAR US regulations).
Applicants must be eligible to apply for and obtain the appropriate export control license from the U.
Departments of State or Commerce.
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Product Support Specialist in Fareham employer: Front Door Defense
At Front Door Defense, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation in the heart of Portsmouth. Our employees enjoy competitive salaries, comprehensive benefits including stock options and medical insurance, and ample opportunities for professional growth within the exciting field of autonomous vessel operations. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in maritime technology.
