At a Glance
- Tasks: Provide technical support and training for FLIR/Raymarine products across various regions.
- Company: Join Raymarine's dynamic Technical Support Department.
- Benefits: Gain hands-on experience, travel opportunities, and develop your technical skills.
- Other info: Exciting international travel and career growth potential await you!
- Why this job: Be a key player in enhancing customer experiences with innovative marine technology.
- Qualifications: PC literacy, communication skills, and a passion for marine technology.
The predicted salary is between 38250 - 46750 £ per year.
Product Support Specialist
Provide comprehensive technical support and training for FLIR/Raymarine products across UK/EMEA/APAC regions
About The Role
Job Summary
Exciting role within Raymarine's Technical Support Department, focusing on customer support (office-based and infield).
Responsibilities include diagnostics, repair, training, and attending events.
Requires travel (UK/EMEA/APAC), a Driving Licence, and a Passport.
- Primary Duties & Responsibilities
- Handle telephone enquiries and provide 1st/2nd line support for FLIR/Raymarine products.
- Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
- Conduct in-field service visits and elevate technical issues with full triage to relevant teams.
- Support engineering teams and drive product improvement through technical expertise and customer feedback.
- Act as a technical subject matter expert to train and mentor team members.
- Deliver technical training sessions for customers.
- Perform other assigned duties.
- Job Requirements / Skills
- Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
- Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (Any Desk), and communication skills (clear English, verbal and written).
- Skills: Logical faultfinding, electrical/electronic repair, and understanding of DC circuits and ethernet networking.
- Traits: Self‑motivated, team player, flexible, and organized.
- Requirements: International travel readiness (EMEA/APAC), manual dexterity, and ability to adapt to changing priorities.
Needs to be able to work unsupervised whilst away from the office overseas, with ability to make own decisions in line with company policy.
Ability to support own judgments without reference to others.
This position requires access to export‑controlled information or items (i. e. regulated technology or technical data per ITAR/EAR US regulations).
Applicants must be eligible to apply for and obtain the appropriate export control license from the U.
Departments of State or Commerce.
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Product Support Specialist in Fareham employer: Front Door Defense
At Front Door Defense, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation in the heart of Portsmouth. Our employees enjoy competitive salaries, comprehensive benefits including stock options and medical insurance, and ample opportunities for professional growth within the exciting field of autonomous vessel operations. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in maritime technology.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Fareham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Front Door Defense. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Front Door Defense before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Specialist in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Front Door Defense:Your cover letter is your chance to shine! Tell us why you want to work at Front Door Defense specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Front Door Defense!
How to prepare for a job interview at Front Door Defense
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
