At a Glance
- Tasks: Own the customer success lifecycle for enterprise clients using cutting-edge AI technology.
- Company: Join SambaNova, a leader in AI computing innovation.
- Benefits: Competitive salary, career growth, and a chance to work with transformative AI solutions.
- Other info: Dynamic environment with opportunities to engage with top-tier enterprise clients.
- Why this job: Be a strategic partner in revolutionising businesses with generative AI.
- Qualifications: 5-10+ years in Customer Success or related roles, ideally in AI/ML.
The predicted salary is between 94500 - 115000 £ per year.
Own the customer success lifecycle for enterprise clients deploying SambaNova Stack in cloud/on-prem.
About The Role
The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale. SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations.
About SambaNova
Join the company that's building the future of AI computing. SambaNova is disrupting the AI and high-performance computing space with an integrated hardware and software platform. Our SambaStack inference serving platform is pushing the boundaries of inference serving for generative AI and large language models.
Responsibilities:
- Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion.
- Build tailored success plans aligned to each customer's AI adoption goals — translating their business objectives into measurable outcomes with SambaNova's platform.
- Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments.
- Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team.
- Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments.
- Act as the voice of the customer internally — synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams.
- Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption.
- Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.
Qualification:
- 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software.
- Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships with technical and business audiences.
- Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure — enough to credibly engage with data science and ML engineering teams.
- Proven track record of driving adoption, retention, and expansion within a technical enterprise product.
- Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast-moving environment.
- Strong written and verbal communication skills; able to distill complex technical concepts for both executive and practitioner audiences.
- Bachelor's degree or equivalent experience in a technical or business field.
Bonus qualifications:
- Experience with AI accelerators or GPUs.
- LLM fine-tuning or inference knowledge.
- Familiarity with Sambanova products or similar MLOps platforms.
- Enterprise SaaS or PaaS background.
- MBA or advanced technical degree.
Base Salary Range: £94,500 - £115,000 GBP.
Customer Success Manager employer: Front Door Defense
At Front Door Defense, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation in the heart of Portsmouth. Our employees enjoy competitive salaries, comprehensive benefits including stock options and medical insurance, and ample opportunities for professional growth within the exciting field of autonomous vessel operations. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in maritime technology.
