At a Glance
- Tasks: Manage reception duties, assist guests, and ensure smooth office operations.
- Company: Join a dynamic team at a renowned hospitality establishment.
- Benefits: Enjoy a competitive salary and opportunities for personal growth.
- Other info: Embrace sustainability practices and contribute to a positive environment.
- Why this job: Be the face of our brand and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
SCOPE AND GENERAL PURPOSE To provide professional front-office and administrative support by managing reception duties, assisting visitors and guests, coordinating communications and ensuring smooth day-to-day office operations.
MAIN RESPONSIBILITIES
- Guests Assist with the booking and organisation of small events and functions as required. Handling guests arrivals, check-ins/check outs. Deal with guest enquiries, reservations and requests and follow-up with appropriate telephone and email correspondence. Provide guests support during their stay so that they have their expectations exceeded. Deal with any guests' complaints and queries in line with Torridon and Forbes standards and report actions appropriately to relevant managers.
- Team Ensure all appropriate departments are informed to meet and exceed the guests' requests. Support FOH team as necessary.
- Productivity Assist with the coordination of Hart to ensure that it is always up to date and correct. Deal with travel agents administration and payments and highlight VIP TA's to the Head of Department. Maintain a tidy and organised reception desk and back-office area.
- Health & Safety Report any concerns, near misses and support the see it, sort it, fix it and do not walk on by.
- Sustainability & Environment Understand and embed The Torridon's sustainability policy practices into your shift. Be able to clearly communicate our Sustainability Policy and Earth Check journey to guests and suppliers.
Compensation: Competitive salary
Receptionist employer: Front Desk
At The Torridon, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. Our receptionists play a crucial role in creating memorable experiences for our guests, supported by comprehensive training and growth opportunities within the hospitality industry. Located in a stunning environment, we also prioritise sustainability, ensuring our employees are part of a meaningful journey towards eco-friendly practices.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and any recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, don’t just sit back and wait for questions. Be proactive! Prepare some thoughtful questions about the role and the company culture. This shows you’re engaged and ready to contribute from day one.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows you’re keen on the position and appreciate the opportunity!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application to the Receptionist role. Highlight your relevant experience and skills that align with our job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Front Desk
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understanding The Torridon's commitment to sustainability and guest satisfaction will help you align your answers with their expectations.
✨Practice Your Guest Interaction Skills
Since the role involves dealing with guests directly, practice how you would handle various scenarios, such as check-ins or resolving complaints. Role-playing with a friend can help you feel more confident and prepared.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently. Share specific examples from your past experiences where you successfully coordinated events or maintained an organised workspace.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company's approach to guest services, and how they implement their sustainability practices. This shows your genuine interest in the role.
