At a Glance
- Tasks: Welcome guests and manage check-ins, ensuring a seamless experience.
- Company: Linton Lodge Hotel, a charming property in North Oxford.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Flexible shifts with opportunities for personal development.
- Why this job: Join a friendly team and grow your career in hospitality.
- Qualifications: Customer-facing experience preferred, but a positive attitude is key.
The predicted salary is between 20000 - 25000 € per year.
We are looking for a friendly, professional and proactive Reception Team Member to join our team at Linton Lodge Hotel, a charming property in North Oxford. This is a fantastic opportunity for someone who enjoys working with people, takes pride in delivering great service, and wants to grow within a supportive hotel environment.
About the Role
As the first point of contact for our guests, you will play a key role in creating a welcoming and seamless experience from arrival to departure. Your responsibilities will include:
- Welcoming guests and managing check-ins and check-outs
- Handling reservations, enquiries, and guest requests
- Managing payments and daily reception procedures
- Supporting with guest queries and resolving issues efficiently
- Ensuring the reception area is always presentable and professional
- Working closely with housekeeping and other departments
What We’re Looking For
- Previous experience in a customer-facing or hospitality role (preferred but not essential)
- Excellent communication and interpersonal skills
- A positive, can-do attitude and strong attention to detail
- Ability to remain calm under pressure and handle busy periods
- Good IT skills and confidence using booking systems
- Flexibility to work shifts, including evenings and weekends
What We Offer
- Competitive salary
- Training and development opportunities
- Supportive and friendly team environment
- Opportunity to grow within the business
Location: Linton Lodge Hotel, Oxford – situated in a quiet residential area of North Oxford, within walking distance of the city centre.
If you are passionate about hospitality and enjoy creating great guest experiences, we would love to hear from you.
Reception Team Member employer: Front Desk - Oxford
Linton Lodge Hotel is an excellent employer that fosters a supportive and friendly team environment, making it an ideal place for those passionate about hospitality. With competitive salaries, training and development opportunities, and the chance to grow within the business, employees can thrive in their careers while enjoying the charm of North Oxford, just a short walk from the city centre.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Make sure to research Linton Lodge Hotel before your interview. Knowing about their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your communication skills! As a Reception Team Member, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a positive attitude.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart and professional to your interview to reflect the welcoming atmosphere of Linton Lodge Hotel.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Linton Lodge Hotel.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see your personality, so don’t be afraid to express why you’re passionate about hospitality and how you can contribute to our team at Linton Lodge Hotel.
Tailor Your Experience:Make sure to highlight any previous customer-facing or hospitality roles you've had. Even if you don't have direct experience, share relevant skills and experiences that demonstrate your ability to handle guest queries and create a welcoming atmosphere.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Reception Team Member position at Linton Lodge Hotel. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Front Desk - Oxford
✨Know the Hotel Inside Out
Before your interview, take some time to research Linton Lodge Hotel. Familiarise yourself with its services, location, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your People Skills
As a Reception Team Member, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've successfully handled customer interactions or resolved issues. Highlight your communication skills and friendly attitude.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you had to remain calm under pressure or deal with difficult situations. Be ready to discuss how you approached these challenges and what the outcomes were. This will illustrate your proactive nature and ability to handle busy periods.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
