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- Tasks: Support and repair Fronius welding solutions, providing top-notch customer service.
- Company: Join a family-owned company with a vibrant culture and strong community spirit.
- Benefits: Enjoy competitive pay, health insurance, gym access, and generous holiday leave.
- Other info: Flexible travel opportunities and access to e-learning courses for career growth.
- Why this job: Be part of a team that’s revolutionising the welding industry with innovative solutions.
- Qualifications: Technical experience in electrical equipment and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
What sets us apart? Our outstanding corporate culture, which unites us despite all our diversity and individuality. Our Fronius spirit, our sense of togetherness, is always present. No matter in which area, whether in day-to-day business or at events: we are all part of the community. We are Fronius.
We’re looking for a customer focused person, based in the Milton Keynes and surrounding area, to join our Fronius Welding team and fulfil the role of System Engineer in our Technical Support department. You will be responsible for the installation, service, repair and calibration of Fronius welding solutions both in-house and at our customer’s sites in the UK and Ireland. With your industry and technical knowledge, you will play a pivotal role in the implementation of our strategy to take welding to the next level.
In this role, your responsibilities will include:
- Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
- Providing support to customers and troubleshooting
- Providing service and calibration of welding equipment
- Safety test and weld test after repair and servicing
- Providing technical support for the introduction of new products/systems/processes into the market
- Providing email and telephone support for technical and welding queries/problems
- Providing pre-sales and after sales support to sales team and customers
- Providing support to demonstration of welding equipment
- Assisting with events (trade fairs, open days, seminars, etc.)
- Assisting with stock control
We're looking for someone with the following skills and experience:
- Technical experience preferably on technical support of electrical equipment
- Electrical engineering qualification
- Single and 3-phase electrical fault finding and repair skills
- IT skills including Microsoft office suite (Excel & Word)
- Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
- Sales minded/ good customer communication skills
- Good communication skills and knowledge transfer abilities
- Flexibility to travel across the UK and Ireland (working hours and tasks arranged to suit customer requirements) plus occasional travel to our HQ in Austria for business and training
- Customer orientated attitude with professional approach to clients
- Fluent in English (spoken and written)
- Valid driving license
Benefits include:
- Contributory Pension Scheme (optional)
- Company paid private Health insurance (optional)
- Death in service policy
- Free on-site parking
- Free on-site gym (Milton Keynes)
- Free fruit available to employees
- 23 days annual leave, increasing to 30 days with long service
- Three day Christmas shut down which does not need to be taken out of your annual leave allowance
- Regular team social events and activities
- Discount scheme for retailers, days out and much more
- Family-owned company with shared values and long-term stability
- Access to e-learning courses and industry expert knowledge gathered since 1945
Are you ready for Fronius? Apply online now and become part of the Fronius team!
Tech Support System Engineer - Fronius Welding employer: Fronius UK
Contact Detail:
Fronius UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support System Engineer - Fronius Welding
✨Tip Number 1
Network like a pro! Reach out to current employees at Fronius on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can talk confidently about electrical equipment and welding processes. We want to see your passion for tech support!
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped customers in the past. Remember, we’re looking for someone who’s not just technically savvy but also great with people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Fronius family.
We think you need these skills to ace Tech Support System Engineer - Fronius Welding
Some tips for your application 🫡
Show Your Passion for Tech Support: When writing your application, let us see your enthusiasm for tech support! Share specific examples of how you've helped customers in the past and how you can bring that same energy to our Fronius Welding team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your technical knowledge and customer service skills align with what we're looking for in a System Engineer.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see why you're a great fit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the link and get started!
How to prepare for a job interview at Fronius UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to Fronius welding solutions. Understand the ins and outs of inverters, torches, and the various welding processes like TIG and MIG/MAG. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Customer Skills
Since the role is customer-focused, prepare examples of how you've successfully communicated with clients in the past. Think about times when you resolved issues or provided exceptional support. This will demonstrate your customer-oriented attitude and ability to handle queries effectively.
✨Be Ready to Troubleshoot
Expect to face some troubleshooting scenarios during the interview. Brush up on your fault-finding skills, especially with electrical equipment. Practising common problems and their solutions can give you a leg up and show that you're ready to tackle challenges head-on.
✨Embrace the Fronius Spirit
Fronius values a sense of community and togetherness. Be prepared to discuss how you can contribute to this culture. Share your thoughts on teamwork and collaboration, and maybe even mention any relevant experiences from past roles that align with their corporate culture.