Tech Support/System Engineer

Tech Support/System Engineer

Full-Time 24750 - 30250 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Repair and support Fronius welding equipment while troubleshooting customer queries.
  • Company: Join a leading company in the welding technology sector.
  • Benefits: Competitive salary, travel opportunities, and hands-on experience.
  • Other info: Flexible working hours and opportunities for travel across the UK and Ireland.
  • Why this job: Be part of a dynamic team making a real difference in welding technology.
  • Qualifications: Electrical engineering qualification and technical support experience preferred.

The predicted salary is between 24750 - 30250 £ per year.

  • Tasks & Responsibilities
  • Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
  • Providing support to customers and troubleshooting
  • Providing service and calibration of welding equipment
  • Safety test and weld test after repair and servicing
  • Providing technical support for the introduction of new products/systems/processes into the market
  • Providing email and telephone support for technical and welding queries/problems
  • Providing pre-sales and after-sales support to the sales team and customers
  • Providing support to demonstrations of welding equipment
  • Assisting with events (trade fairs, seminars, etc.)
  • Assisting with stock control

Skills & Requirements

  • Technical experience preferably on technical support of electrical equipment
  • Electrical engineering qualification
  • IT skills including Microsoft office suite (Excel & Word)
  • Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
  • Sales minded / good customer communication skills
  • Good communication skills and knowledge transfer abilities
  • Team worker
  • Flexibility (working hours and tasks arranged to suit customer requirements)
  • Customer orientated attitude with professional approach to clients
  • Language
  • Fluent English (spoken and written)
  • German would be an advantage but not essential.

The Role Will Involve

  • Travel UK and Ireland daily, weekly
  • Occasional travel overseas for business and training.
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Tech Support/System Engineer employer: Fronius UK

As a leading provider of welding technology, we pride ourselves on fostering a dynamic work environment that encourages innovation and professional growth. Our team-oriented culture promotes collaboration and flexibility, ensuring that employees are supported in their roles while also having the opportunity to develop their skills through hands-on experience and training. With a commitment to customer satisfaction and a focus on cutting-edge technology, working with us means being part of a forward-thinking company that values its employees and their contributions.

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Contact Details:

Fronius UK Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Tech Support/System Engineer

Join Engineering Meetups!

Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Tech Support/System Engineer role you’re after at Fronius UK.

Show Off Your Projects!

Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Fronius UK a taste of what you can bring to the table!

Engage with Online Communities

Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Fronius UK.

Apply Through Company Websites

When you spot a role like Tech Support/System Engineer at Fronius UK, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.

We think you need these skills to ace Tech Support/System Engineer

Technical Support
Electrical Engineering
IT Skills
Microsoft Office Suite (Excel & Word)
Welding Processes (Manual Electrode, TIG, MIG/MAG)
Customer Communication Skills
Teamwork

Some tips for your application 🫡

Showcase Your Technical Expertise:When applying for an engineering role like Tech Support/System Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.

Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Fronius UK a clear picture of the value you can bring.

Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Fronius UK specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!

Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.

How to prepare for a job interview at Fronius UK

Brush Up on Core Engineering Principles

Before heading into the interview with Fronius UK, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!

Show Off Your Problem-Solving Skills

Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.

Relate Your Experience to the Role

In a full-time role, employers like Fronius UK want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.

Know Your Tools and Software

Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.