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- Tasks: Join our team to install, service, and calibrate cutting-edge welding technology.
- Company: Fronius, a leading Austrian company in welding and energy solutions.
- Benefits: Enjoy competitive pay, health insurance, gym access, and generous leave.
- Why this job: Be part of a community that values innovation and sustainability in welding technology.
- Qualifications: Technical support experience and electrical engineering knowledge preferred.
- Other info: Flexible travel opportunities and a vibrant workplace culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Fronius is an Austrian company specialising in welding technology, photovoltaics, and battery charging technology. Together with more than 7,000 employees worldwide, we work on inspired solutions for a better today and a sustainable tomorrow. What sets us apart? Our outstanding corporate culture, which unites us despite all our diversity and individuality. Our Fronius spirit, our sense of togetherness, is always present.
We’re looking for a customer focused person, based in the Milton Keynes and surrounding area, to join our Fronius Welding team and fulfil the role of System Engineer in our Technical Support department. You will be responsible for the installation, service, repair and calibration of Fronius welding solutions both in-house and at our customer's sites in the UK and Ireland. With your industry and technical knowledge, you will play a pivotal role in the implementation of our strategy to take welding to the next level.
In this role, your responsibilities will include:
- Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
- Providing support to customers and troubleshooting
- Providing service and calibration of welding equipment
- Safety test and weld test after repair and servicing
- Providing technical support for the introduction of new products/systems/processes into the market
- Providing email and telephone support for technical and welding queries/problems
- Providing pre-sales and after sales support to sales team and customers
- Providing support to demonstration of welding equipment
- Assisting with events (trade fairs, open days, seminars, etc.)
- Assisting with stock control
We’re looking for someone with the following skills and experience:
- Technical experience preferably on technical support of electrical equipment
- Electrical engineering qualification
- Single and 3-phase electrical fault finding and repair skills
- IT skills including Microsoft office suite (Excel & Word)
- Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
- Sales minded/ good customer communication skills
- Good communication skills and knowledge transfer abilities
- Flexibility to travel across the UK and Ireland (working hours and tasks arranged to suit customer requirements) plus occasional travel to our HQ in Austria for business and training
- Customer orientated attitude with professional approach to clients
- Fluent in English (spoken and written)
- Valid driving license
Additional benefits include:
- Contributory Pension Scheme (optional)
- Company paid private Health insurance (optional)
- Death in service policy
- Free on-site parking
- Free on-site gym (Milton Keynes)
- Free fruit available to employees
- 23 days annual leave, increasing to 30 days with long service
- Three day Christmas shut down which does not need to be taken out of your annual leave allowance
- Regular team social events and activities
- Discount scheme for retailers, days out and much more
- Family-owned company with shared values and long-term stability
- Access to e-learning courses and industry expert knowledge gathered since 1945
Are you ready for Fronius? Apply online now and become part of the Fronius team!
Tech Support System Engineer - Fronius Welding in Milton Keynes employer: Fronius UK
Contact Detail:
Fronius UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support System Engineer - Fronius Welding in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Fronius employees on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical know-how during interviews or networking events. Bring along examples of your work or even a mini-project to showcase your expertise.
✨Tip Number 3
Be customer-focused! Since the role is all about supporting clients, practice how you’d handle customer queries. Role-play scenarios with friends to boost your confidence and show that you’re ready to tackle real-world challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Fronius family. Don’t miss out!
We think you need these skills to ace Tech Support System Engineer - Fronius Welding in Milton Keynes
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical experience and qualifications in your application. We want to see how your background aligns with the role of a System Engineer, especially your knowledge of electrical equipment and welding processes.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the position and understand what we’re looking for.
Communicate Clearly: Since this role involves a lot of customer interaction, make sure your written communication is clear and professional. Use proper grammar and structure in your application to demonstrate your communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fronius UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to welding equipment and electrical systems. Familiarise yourself with Fronius products, especially inverters and torches, as well as common troubleshooting techniques. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Customer Skills
Since this role is customer-focused, be prepared to discuss your previous experiences in customer service. Think of specific examples where you successfully resolved issues or provided support. Highlight your communication skills and how you can effectively convey technical information to customers.
✨Prepare for Practical Scenarios
Expect to face practical scenarios during the interview. They might ask you how you would handle a specific technical problem or customer query. Practice articulating your thought process clearly and logically, demonstrating your problem-solving abilities and technical expertise.
✨Embrace the Fronius Spirit
Fronius values a strong sense of community and teamwork. Be ready to discuss how you can contribute to their corporate culture. Share examples of how you've worked collaboratively in the past and express your enthusiasm for being part of a diverse team that strives for sustainability and innovation.
