At a Glance
- Tasks: Repair and support cutting-edge welding equipment while troubleshooting customer queries.
- Company: Join a leading company in the welding technology sector with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a dynamic environment.
- Other info: Flexible working hours and opportunities for career growth and training.
- Why this job: Be part of a team that makes a real difference in the welding industry.
- Qualifications: Technical experience in electrical equipment and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
- Tasks & Responsibilities
- Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
- Providing support to customers and troubleshooting
- Providing service and calibration of welding equipment
- Safety test and weld test after repair and servicing
- Providing technical support for the introduction of new products/systems/processes into the market
- Providing email and telephone support for technical and welding queries/problems
- Providing pre-sales and after-sales support to the sales team and customers
- Providing support to demonstrations of welding equipment
- Assisting with events (trade fairs, seminars, etc.)
- Assisting with stock control
Skills & Requirements
- Technical experience preferably on technical support of electrical equipment
- Electrical engineering qualification
- IT skills including Microsoft office suite (Excel & Word)
- Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
- Sales minded / good customer communication skills
- Good communication skills and knowledge transfer abilities
- Team worker
- Flexibility (working hours and tasks arranged to suit customer requirements)
- Customer orientated attitude with professional approach to clients
- Language
- Fluent English (spoken and written)
- German would be an advantage but not essential.
The Role Will Involve
- Travel UK and Ireland daily, weekly
- Occasional travel overseas for business and training.
- #J-18808-Ljbffr
Tech Support/System Engineer employer: Fronius Österreich
As a leading provider of welding technology, we pride ourselves on fostering a dynamic work environment that encourages innovation and professional growth. Our team-oriented culture promotes collaboration and flexibility, ensuring that employees are supported in their roles while also having the opportunity to develop their skills through hands-on experience and training. With a commitment to customer satisfaction and a focus on cutting-edge technology, working with us means being part of a forward-thinking company that values its employees and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support/System Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fronius Österreich. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fronius Österreich before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tech Support/System Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fronius Österreich:Your cover letter is your chance to shine! Tell us why you want to work at Fronius Österreich specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fronius Österreich!
How to prepare for a job interview at Fronius Österreich
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
