At a Glance
- Tasks: Install, service, and repair cutting-edge welding solutions for customers across the UK and Ireland.
- Company: Join a family-owned company with a strong focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, health insurance, gym access, and generous annual leave.
- Other info: Flexible travel opportunities and access to e-learning courses for professional growth.
- Why this job: Be part of a team that takes welding technology to the next level while helping customers succeed.
- Qualifications: Technical experience in electrical equipment and strong communication skills are essential.
The predicted salary is between 33750 - 41250 £ per year.
We’re looking for a customer focused person, based in the Milton Keynes and surrounding area, to join our Fronius Welding team and fulfil the role of Field System Engineer in our Technical Support department. You will be responsible for the installation, service, repair and calibration of Fronius welding solutions both in-house and at our customer's sites in the UK and Ireland. With your industry and technical knowledge, you will play a pivotal role in the implementation of our strategy to take welding to the next level.
In this role, your responsibilities will include:
- Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
- Providing support to customers and troubleshooting
- Providing service and calibration of welding equipment
- Safety test and weld test after repair and servicing
- Providing technical support for the introduction of new products/systems/processes into the market
- Providing email and telephone support for technical and welding queries/problems
- Providing pre-sales and after-sales support to sales team and customers
- Providing support and demonstration of welding equipment
- Assisting with events (trade fairs, open days, seminars, etc.)
- Assisting with stock control
We're looking for someone with the following skills and experience:
- Technical experience preferably on technical support of electrical equipment
- Electrical engineering qualification
- Single and 3-phase electrical fault finding and repair skills
- IT skills including Microsoft office suite (Excel & Word)
- Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
- Sales minded/ good customer communication skills
- Good communication skills and knowledge transfer abilities
- Team worker
- Flexibility to travel across the UK and Ireland (working hours and tasks arranged to suit customer requirements) plus occasional travel to our HQ in Austria for business and training
- Customer orientated attitude with professional approach to clients
- Fluent in English (spoken and written)
- Valid driving license
Your Benefits:
- Contributory Pension Scheme (optional)
- Company paid private Health insurance (optional)
- Death in service policy
- Free on-site parking
- Free on-site gym (Milton Keynes Office)
- Free fruit available to employees
- 23 days annual leave, increasing to 30 days with long service
- Three-day Christmas shut down which does not need to be taken out of your annual leave allowance
- Regular team social events and activities
- Discount scheme for retailers, days out and much more
- Family-owned company with shared values and long-term stability
- Access to e-learning courses and industry expert knowledge gathered since 1945
Are you ready for Fronius? Apply online now and become part of the Fronius family!
Tech Support/System Engineer in Milton Keynes employer: Fronius International
Fronius is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Milton Keynes. With benefits like a contributory pension scheme, private health insurance, and access to e-learning courses, employees are encouraged to develop their skills while enjoying a balanced work-life environment. The family-owned ethos fosters a sense of belonging, making it a rewarding place for those looking to make a meaningful impact in the welding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support/System Engineer in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fronius International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fronius International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tech Support/System Engineer in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fronius International:Your cover letter is your chance to shine! Tell us why you want to work at Fronius International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fronius International!
How to prepare for a job interview at Fronius International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
