Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome pet owners and provide excellent customer service while caring for their furry friends.
- Company: Join a passionate team dedicated to prioritising pets' health and happiness.
- Benefits: Enjoy a permanent contract with flexible hours and a supportive work environment.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: A love for animals and strong communication skills are essential.
- Other info: Work in a friendly atmosphere with opportunities for growth in the veterinary field.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Fromus, Eagle & Castle Veterinary practices.
Location
Split role between Halesworth/Saxmundham/Framlingham
Contract
Permanent contract
Hours
40 hours
Shift Pattern
Shift pattern to cover between the hours of 8am and 7pm with 8am-4pm cover required for 1 in 4 Saturdays.
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS.
Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us. For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
Commitment to Inclusion
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the \’Apply Now\’ button below.
#J-18808-Ljbffr
Veterinary Receptionist employer: Fromus (Saxmundham)
Contact Detail:
Fromus (Saxmundham) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, check out Fromus Veterinary Group online. Familiarising yourself with their services and values will show your genuine interest in the role and help you stand out.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the first point of contact for pet owners. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Dress the part! When you go for your interview, wear something smart but comfortable. You want to look professional while also being approachable, just like the vibe at Fromus, Eagle & Castle.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're tech-savvy and ready to embrace the digital side of veterinary care.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for pets shine through! Share any relevant experiences you have with animals, whether it's volunteering at a shelter or caring for your own furry friends. We want to see that you're as enthusiastic about pets as we are!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight skills that match the job description, like communication and organisation. We appreciate when candidates take the time to show us why they’re the perfect fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to easily understand your qualifications and passion, so make it easy for us to see why you’d be a great addition to our practice!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practices and what we stand for!
How to prepare for a job interview at Fromus (Saxmundham)
✨Show Your Passion for Animals
Make sure to express your love for pets during the interview. Share any personal experiences you have with animals, whether it's volunteering at a shelter or caring for your own pets. This will show that you genuinely care about making pets a priority, just like the company does.
✨Know the Practice Inside Out
Before the interview, take some time to research Fromus, Eagle & Castle. Familiarise yourself with their services, values, and any recent news. This knowledge will not only impress the interviewers but also help you tailor your answers to align with their mission.
✨Prepare for Common Receptionist Scenarios
Think about the typical situations a Veterinary Receptionist might face, such as handling phone calls, scheduling appointments, or dealing with upset pet owners. Prepare some examples of how you would handle these scenarios, showcasing your problem-solving skills and empathy.
✨Dress the Part
Even though it’s a veterinary practice, first impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and are serious about the role, which can set a positive tone right from the start.
