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- Tasks: Assist in customer communications for exciting light trail events across the UK.
- Company: Join an award-winning events company known for creating unforgettable experiences.
- Benefits: Earn £12.21 per hour, with flexible hours and remote work options.
- Why this job: Be part of a dynamic team and help share magical experiences with thousands.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Great opportunity for career growth in a vibrant environment.
Overview
Job Location – first few weeks based at our office in Northern Quarter (Manchester) then Hybrid.
Pay – £12.21 per hour
Company Summary
From the Fields is a multi-award-winning events company (Access All Areas Promoter of the Year 2022 & 2024, Best Music Promoter 2022), best known for creating standout experiences including Kendal Calling, Bluedot, Arts by the Sea, Festival of the Sky, and is now the UK’s fastest-growing series of winter light trails.
Our flagship event, Christmas at Bute Park in Cardiff, now going into its fifth year, is the largest light trail outside London, and since 2023 we have expanded to new cities under our Northern Lights brand including Newcastle, Leeds and Manchester. Our award-winning light trails have been recommended by The Times, The Guardian, Time Out, RadioTimes and many more, and this year will hit the milestone of 1 million visitors.
Job Summary
We are looking for up to three Communications Assistants to join our team and help share these incredible experiences with audiences nationwide.
You will be joining our Communications Team who will be looking after our customer communications for our four light trails across the country – Christmas at Bute Park, Northern Lights Newcastle, Leeds and Manchester. With over 400,000 customers expected to visit, we are looking for diligent, caring communicators who will be able to help customers over email and social media.
You will be trained on all aspects of the events, including site visits, understanding the production, operation and marketing of the event to allow full breadth of knowledge of the event.
Role overview
- For the first six weeks, we are offering 32 hours a week, which will then reduce to 24 or 16 hours per week depending on Christmas and whether the office is open.
- Communication Assistants will be expected to be available at weekends, as the event runs across both Saturday and Sunday.
- The pay rate is £12.21 per hour.
- Exact work time slots are yet to be confirmed but are likely to be either 9am–5pm or 12pm–8pm, starting around November 10th and finishing around January 10th (approximately two months in total).
- For training and the first few weeks, we would like you to work in the office to allow for ease of learning, although there will also be the opportunity for remote/home working. Our offices are in the Northern Quarter of Manchester.
- We also have a third role available with fewer hours, primarily on an on-call basis should anyone be unable to work. This role would be 32–24 hours per week for the first few weeks (for training), then reducing to 16–8 hours per week depending on the week.
Job Requirements
- Clear and confident communication, with excellent written English
- A proactive attitude with a willingness to learn
- Ability to problem solve and independently respond to queries
- Diligent and caring, to allow for the best customer experience possible
- Comfortable working both independently and as part of a team
- Competent with standard software including Microsoft Suite, Google Workspace, and Canva
- Deadline for applications is Friday 10th October at 2pm
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COMMUNICATIONS ASSISTANT employer: From The Fields Ltd
Contact Detail:
From The Fields Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COMMUNICATIONS ASSISTANT
✨Tip Number 1
Get to know the company! Dive into From the Fields' events and their vibe. When you chat with them, drop in some knowledge about their past events like Kendal Calling or Bluedot. It shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider info that could really help you stand out during interviews.
✨Tip Number 3
Practice your communication skills! Since the role is all about connecting with customers, try role-playing common scenarios with friends. This will help you feel more confident when responding to queries during the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace COMMUNICATIONS ASSISTANT
Some tips for your application 🫡
Show Off Your Communication Skills: As a Communications Assistant, your written communication is key! Make sure to showcase your excellent written English in your application. Use clear and confident language to demonstrate your ability to engage with customers effectively.
Be Proactive and Enthusiastic: We love a proactive attitude! In your application, highlight any experiences where you took the initiative or went above and beyond. This will show us that you're eager to learn and ready to tackle challenges head-on.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific events or experiences that relate to our light trails and how you can contribute to making them even more amazing.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at From The Fields Ltd
✨Know the Company Inside Out
Before your interview, make sure you research From the Fields thoroughly. Understand their events, like Christmas at Bute Park and the Northern Lights series. This will not only show your enthusiasm but also help you tailor your answers to align with their values and mission.
✨Show Off Your Communication Skills
As a Communications Assistant, your ability to communicate clearly is key. Practice articulating your thoughts and experiences in a concise manner. Consider preparing examples of how you've successfully handled customer queries or worked in a team, as these will be relevant to the role.
✨Demonstrate Your Proactive Attitude
The company is looking for someone with a proactive mindset. Think of instances where you've taken initiative in past roles or projects. Be ready to discuss how you approach problem-solving and how you can contribute positively to the team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, or upcoming events. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
