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For Companies At a Glance
- Tasks: Support customers throughout their journey, ensuring they achieve their business goals.
- Company: Join DoorDash's dynamic Customer Success Team, a diverse and global group.
- Benefits: Enjoy comprehensive benefits, perks, and opportunities for personal growth.
- Other info: Be part of a rapidly growing company committed to diversity and inclusion.
- Why this job: Make a real impact in the hospitality industry while building strong relationships.
- Qualifications: 2-3 years in Customer Success, fluent in French and/or Italian, excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Team
The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.
About the Role
We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.
You’re excited about this opportunity because you will…
- Manage your book of business ensuring strong customer health and adoption.
- Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
- Develop success plans to ensure customer objectives are achieved.
- Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
- Maintain data integrity to track key metrics, specifically ROI.
- Analyze your findings and make recommendations to optimize for maximum revenue.
- Become an expert on the SevenRooms platform.
- Provide technical and business solutions while assisting with product adoption and optimization.
- Work seamlessly with various teams across SevenRooms.
- Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.
We’re excited about you because…
- You have 2-3 years of experience working in a Customer Success role with excellent verbal and written communications skills.
- You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects.
- You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives.
- You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems.
- You are able to communicate fluently in French and/or Italian.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Customer Success Manager (French/Italian speaker) in London employer: From Restaurants Near You
Contact Detail:
From Restaurants Near You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (French/Italian speaker) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DoorDash and SevenRooms on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into the SevenRooms platform. Familiarise yourself with its features and think about how you can help customers succeed using it. Show us your passion for the hospitality industry and how you can make a difference!
✨Tip Number 3
Practice your communication skills! Since this role involves influencing stakeholders, get comfortable presenting your ideas clearly and confidently. You could even do mock interviews with friends to nail down your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you in the door!
We think you need these skills to ace Customer Success Manager (French/Italian speaker) in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the hospitality industry! Share experiences that highlight your love for helping customers succeed and how you've tackled challenges in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our Customer Success Team!
Highlight Communication Skills: Since this role requires excellent verbal and written communication, showcase examples where you've effectively communicated with different stakeholders. Don't forget to mention your fluency in French and/or Italian!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at From Restaurants Near You
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key metrics like retention rates and upsell opportunities, as well as how to build strong relationships with clients. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication skills, prepare to discuss examples where you've effectively communicated with stakeholders at various levels. Think about times when you influenced decisions or resolved conflicts, and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight your curiosity and ability to understand business challenges, as this aligns perfectly with the customer-centric approach that the team values.
✨Familiarise Yourself with SevenRooms
Take some time to learn about the SevenRooms platform and its features. Being able to speak knowledgeably about the product will not only impress your interviewers but also show your genuine interest in the role and the company. Plus, it’ll help you think of ways you can contribute to customer success right from the start.