Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Transform customer service operations and enhance engagement through innovative technology.
- Company: Leading consulting firm in Greater London with a positive, collaborative culture.
- Benefits: Opportunity to make a real impact on client services and customer experiences.
- Why this job: Join a dynamic team and drive meaningful change in customer care strategies.
- Qualifications: Experience in customer care strategy and technology implementation is essential.
- Other info: Great opportunity for personal growth and career advancement.
The predicted salary is between 43200 - 72000 £ per year.
A leading consulting firm in Greater London is seeking a CX Transformation Consultant/Senior Consultant to focus on service transformation for clients. This role involves transforming customer and contact center operations while leveraging technology to optimize engagement.
Candidates should be highly motivated with experience in customer care strategy and technology implementation. Working at the firm promotes a positive and collaborative culture where you can significantly impact client services and customer experiences.
CX Transformation Lead: Reimagine Customer Service Ops in London employer: Frog
Contact Detail:
Frog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Transformation Lead: Reimagine Customer Service Ops in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or attend local meetups. We can’t stress enough how personal connections can open doors for opportunities.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience in customer care strategy and tech implementation. We want to see how you’ve transformed operations in the past!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. We know it can be nerve-wracking, but being well-prepared will help you shine during the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CX Transformation Lead: Reimagine Customer Service Ops in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CX Transformation Lead role. Highlight any relevant experience in customer care strategy and technology implementation to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming customer service ops and how your background makes you a perfect fit for our team.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved customer engagement or transformed operations in previous roles to demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Frog
✨Know Your CX Stuff
Make sure you brush up on the latest trends in customer experience and service transformation. Familiarise yourself with successful case studies and be ready to discuss how technology can enhance customer engagement.
✨Showcase Your Strategy Skills
Prepare to talk about your previous experiences in customer care strategy. Think of specific examples where you've implemented changes that improved operations or customer satisfaction, and be ready to explain your thought process.
✨Emphasise Collaboration
Since the firm values a positive and collaborative culture, be prepared to discuss how you've worked effectively in teams. Share stories that highlight your ability to collaborate with different stakeholders to achieve common goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current projects in customer service transformation or how they measure success in client engagements.
