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- Tasks: Transform customer service operations and enhance engagement through innovative technology solutions.
- Company: Join frog, part of Capgemini Invent, a leader in customer experience innovation.
- Benefits: Flexible work culture, inclusive environment, and opportunities for personal growth.
- Why this job: Make a real impact on customer experiences while working with a passionate team.
- Qualifications: Experience in customer service transformation and a knack for leveraging technology.
- Other info: Be part of a vibrant global community that values creativity and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Since June 2021, frog is part of Capgemini Invent. frog partners with customer‑centric enterprises to drive sustainable growth by building and orchestrating experiences at scale while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market‑defining business models, products, services, brand engagements, and communications.
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in‑person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment and Make Your Mark on every project, in your studio, your community—and the world at large.
We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role, you will play a key part in helping our clients to transform their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re‑imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation.
There has never been a more exciting time to be focused on service transformation. You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology, or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work, you will need to put the user at the heart of what you do.
CX Transformation Consultant/Senior Consultant in London employer: Frog
Contact Detail:
Frog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Transformation Consultant/Senior Consultant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience in customer service transformation. This will give you an edge and show potential employers exactly what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. At frog, they value curiosity and collaboration, so be ready to discuss how you embody these traits and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the frog community.
We think you need these skills to ace CX Transformation Consultant/Senior Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CX Transformation Consultant role. Highlight any relevant projects or achievements that showcase your ability to drive customer-centric transformations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your unique background makes you a great fit for our team. Don’t forget to mention why you want to join frog specifically!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in the past. We love candidates who can think outside the box and come up with innovative solutions, especially in customer service contexts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our vibrant community at frog!
How to prepare for a job interview at Frog
✨Know Your CX Stuff
Make sure you brush up on customer experience transformation concepts. Understand the latest trends in technology and how they can enhance customer engagement. Being able to discuss specific examples of successful transformations will show your expertise.
✨Showcase Your Collaborative Spirit
Since frog values collaboration, be ready to share experiences where you've worked effectively in teams. Highlight how you’ve contributed to a positive team culture and how you’ve navigated challenges together. This will resonate well with their community-focused ethos.
✨Emphasise User-Centric Thinking
Prepare to discuss how you put users at the heart of your strategies. Share examples of how you’ve improved customer experiences by understanding user needs and behaviours. This aligns perfectly with frog's mission to enhance human experiences.
✨Bring Your Curiosity
Frog appreciates curiosity, so don’t hesitate to ask insightful questions during your interview. Show that you’re eager to learn about their projects and how you can contribute. This will demonstrate your genuine interest in the role and the company.
