Customer Data Analytics -Senior Manager in London

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale while harnessing the power of data and technology. We are inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements, and communications.

Joining frog means you will be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment and Make Your Mark on every project, in your studio, your community—and the world at large.

Join our frog data team and help shape the future of data and AI consulting. We help brands unlock the value and power of data and AI through the lens of customer experience. You will work at the intersection of our solutions focusing on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement, and advanced data science, turning complex data into transformative solutions that drive real impact. If you are passionate about using data and AI to create smarter, more human experiences, this is your opportunity to lead change and make a difference.

An Overview Of The Role

We are seeking a highly skilled Senior Manager with hands-on experience. The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. The candidate should have strong commercial experience with a proven track record, driving growth, senior leadership, management, C-suite relationships, focus on building RFPs/RFIs, drafting SOWs, costing up engagements, and client negotiation.

What We Look For

• Skilled experienced manager working in a consultancy or agency environment, supporting clients by guiding them on how to address their challenges using data, analytics, and AI.
• CX Data Expert - A leading subject matter expert in one (or more) of the following areas: data-driven marketing, marketing/media measurement, customer/consumer research, digital journey optimisation, personalisation, MarTech, CRM/loyalty analytics, CDPs, and AI applications within CX.
• Strong Delivery Leadership - Experience leading cross-functional teams to understand business challenges and create valuable products and/or solutions such as insight solutions (including BI reporting suites), MarTech/data-driven CX solutions, or ML/AL solutions (including predictive, forecasting, classification, and deep learning models).
• Project Management Excellence - Proven project management experience, including planning, execution, and successful delivery of Analytics and AI/ML POCs, MVPs, and production-grade solutions.
• Account and Portfolio Management - Proven experience building strong relationships with senior stakeholders/C-suite, identifying and executing against new sales opportunities, and overseeing large-scale portfolios of work.
• Commercial Acumen – Strong commercial experience responding to RFP/RFIs, drafting SOWs, costing up engagements, and client negotiation.
• Practice Development – Actively grown and developed internal capabilities through campaign development and marketing, running internal think-tanks, writing whitepapers, offer and proposition developing, and leading on team operations (such as recruitment, L&D, and people performance management).
• People Manager - People management skills, including mentoring, guiding, and developing team members.
• Excellent Communicator – Strong written communication, presentation, and data-driven storytelling skills, with the ability to communicate complex ideas clearly to senior client stakeholders.
• Innovative Mind - A strong interest and experience with the latest advancements in data, AI, machine learning, and data science space.

It Would Be a Bonus If You Have

• Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector).
• Familiarity with Agentic AI development and use cases.

Need to Know

We don’t just believe in inclusion; we actively go out to make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing, we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent on grade and on company and personal performance.

About Capgemini Invent

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.