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- Tasks: Transform customer experiences and optimise contact centre operations using innovative technology.
- Company: Join frog, part of Capgemini Invent, a leader in customer-centric solutions.
- Benefits: Flexible work culture, inclusive environment, and opportunities for personal growth.
- Why this job: Make a real impact on customer service transformation and drive sustainable growth.
- Qualifications: Experience in consulting and a passion for enhancing customer engagement.
- Other info: Be part of a vibrant community that values curiosity, collaboration, and creativity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Since June 2021, frog is part of Capgemini Invent. frog partners with customer‑centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market‑defining business models, products, services, brand engagements and communications.
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in‑person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.
We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transform their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re‑imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation.
You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at the heart of what you do.
CX Transformation Consultant/Senior Consultant employer: Frog
Contact Detail:
Frog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Transformation Consultant/Senior Consultant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at frog on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer service transformation. We want to see how you've made an impact in previous roles, so make it visual and engaging!
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by doing mock sessions with friends or mentors. Focus on articulating how you can help clients transform their customer operations and improve engagement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CX Transformation Consultant/Senior Consultant
Some tips for your application 🫡
Show Your Passion for CX: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can bring that passion to the role and help us transform customer interactions.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the CX Transformation Consultant role. Highlight relevant experiences and skills that align with what we’re looking for, so we can see how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us understand your journey quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Frog
✨Know Your CX Stuff
Make sure you brush up on the latest trends in customer experience transformation. Understand how technology can enhance customer engagement and be ready to discuss specific examples of how you've applied these concepts in your previous roles.
✨Showcase Your Collaborative Spirit
Since frog values collaboration, be prepared to share experiences where you've worked effectively in teams. Highlight your ability to bring diverse skills together to solve complex problems, as this aligns with their culture of curiosity and community.
✨Emphasise User-Centric Thinking
In your interview, focus on how you put the user at the heart of your strategies. Share examples of how you've designed customer care strategies that prioritise user needs and improved service delivery, showcasing your commitment to enhancing the human experience.
✨Bring the Positivity
Frog prizes humour and positivity, so don’t shy away from showing your personality! Approach the interview with a positive attitude, and be ready to discuss how you maintain a vibrant work culture while achieving performance outcomes.
