At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for our guests.
- Company: Join an award-winning team at The Frog and Fiddle, a Cheltenham icon.
- Benefits: Competitive pay, tips, industry-leading training, and 24/7 support.
- Other info: Enjoy staff parties, discounts, and the chance to work with local producers.
- Why this job: Be part of a fun, supportive environment that values your ideas and growth.
- Qualifications: No prior experience needed, just a passion for great service and teamwork.
The predicted salary is between 12 - 15 £ per hour.
We are an ambitious, award-winning company who pride ourselves in empowering our Teams with the autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry leading environment.
We run friendly, welcoming and positive pubs, restaurants and hotels with high standards and a different approach to others, always striving to be the best we can be.
Welcome to The Frog and Fiddle! A true Cheltenham icon, bringing good vibes and supporting local live music since 1998.
Behind the bar you’ll find a cracking selection of craft beer, cocktails, wine and premium spirits, and in the warmer months our beer garden is the spot for al fresco drinks with friends.
Looking for somewhere to host a socially distanced meeting or event? We’ve got a range of versatile spaces available for private hire.
We’re proud to be a wheelchair-accessible venue, and a safe space for everyone.
What’s in it for you?
- The chance to work for an award-winning business. We have won the Best Managed Pub Company (2021) at The National Publican Awards.
- A competitive hourly rate plus an equal share of great tips.
- The opportunity to work for a diverse company and gain experience in a range of businesses and food offers.
We take a collaborative approach to business development, we want your ideas!
- Access to industry leading training and development. We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
- We offer support and coaching from our talented Managers.
- A business who cares about you.
We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams.
We also offer an Employee Assistance Program that is there 24/7 to provide you with support.
- You will work closely with some of the best locally sourced drink producers, including our own, award-winning beer!
- We will back with you the tools you need to do a great job and have invested significantly in our properties.
- Staff parties, events, training courses, great staff and supplier discounts and much more!
Compensation: To be discussed
#J-18808-Ljbffr
Front of House Star: Tips, Training & Career Growth in Cheltenham employer: Frog And Fiddle
At The Frog and Fiddle, we are not just a pub; we are a vibrant community hub in Cheltenham, dedicated to creating an exceptional work environment for our Front of House Team Members. With a focus on employee well-being, we offer competitive pay, generous tips, and comprehensive training through our 'Pillars of Progression' programme, ensuring that you grow alongside us. Join a team that values your input, supports mental health initiatives, and celebrates local culture, all while enjoying the perks of working in a fun, award-winning venue.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Star: Tips, Training & Career Growth in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Frog And Fiddle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Frog And Fiddle
Don't be shy about reaching out to Frog And Fiddle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Star: Tips, Training & Career Growth in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Frog And Fiddle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Frog And Fiddle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
