At a Glance
- Tasks: Lead IT operations, ensuring smooth tech systems and support for our busy factory.
- Company: Frive, the UK's top meal prep brand, dedicated to healthy eating.
- Benefits: Private medical insurance, 25 days holiday, bonus scheme, and food discounts.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Join a growing team and make a real impact in IT management.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
The predicted salary is between 40500 - 49500 £ per year.
- Join to apply for the
- IT Operations Lead role at
Frive .
Full time onsite in Rainham Essex.
About Frive
Frive stands for Food to Thrive – we help busy people thrive by providing healthy, balanced meals made with 100% whole food ingredients, ready to heat and eat in minutes.
We’re the UK's highest‑rated meal prep brand, delivering over 20 million meals and growing.
Now we’re looking for an IT Operations Lead to keep everything running in our Rainham Factory.
We celebrate diversity and value inclusion.
All qualified applicants will be considered regardless of age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
The IT Operations Lead ensures all technology, infrastructure, and operational systems run smoothly and securely.
This role is responsible for day‑to‑day IT operations, system uptime, security, hardware and software management, and supporting the business to stay online, efficient, and productive, maintaining reliability of key operational equipment such as scanners, printers, and scales.
This on‑site position is perfect for someone looking to take the next step into IT management, with the opportunity to grow alongside the business as it continues to scale.
Stakeholders across multiple sites
Rainham – Operations and HR teams;
Canary Wharf – Marketing, Product, Data, and Finance teams.
In 2026, we will implement a new ERP system; you will work closely with the ERP Manager to support implementation and integration.
Key Responsibilities
- Maintain the uptime and smooth functioning of all IT systems, networks, devices, and tools.
- Ensure continuous support for production, order processing, fulfilment, and distribution systems.
- Oversee cybersecurity measures and data protection practices.
- Manage user access, permissions, and adherence to security best practices across the business.
- Manage on‑site devices (printers, scanners, production‑floor technology, laptops, Wi Fi infrastructure, and other operational equipment).
- Ensure rapid response and resolution to hardware failures and system downtime.
- Provide fast, effective IT support to fulfilment teams, warehouse staff, production operators, and office employees.
- Resolve issues that impact operational efficiency or customer delivery.
- Maintain relationships with IT service providers, hosting partners, security vendors, and hardware suppliers.
- Coordinate escalations and ensure service levels are met.
- Lead and support a small team of 2–3 junior IT staff.
- Set clear priorities, balance workloads, and ensure coverage during crucial operational periods.
- Identify inefficiencies in systems and workflows.
- Implement scalable IT processes, documentation, and policies to support business growth.
- Success Looks Like
- Zero unplanned downtime across critical systems.
- Secure, compliant, and well‑maintained tech infrastructure.
- Fast, effective internal support keeping fulfilment, production, and customer operations running seamlessly.
- A proactive IT environment that supports reliability and efficiency every day.
About You
- Excellent communication skills – interacting with stakeholders of varying technical skill.
- Calm under pressure – maintaining composure during 24/7 operations and troubleshooting downtimes.
- Ability to prioritise tasks – managing numerous tasks, documenting changes, and building a roadmap for the department.
- Mission
We help busy people enjoy natural, healthy eating with ready‑to‑eat meals delivered to their door, proven to support their health goals.
Vision
To transform health by revolutionising eating habits and restoring food to its natural form.
- Values
- Empowerment – empowering our people to make strong, independent decisions with confidence.
- Transparency – sharing information openly and with intention.
- Open Communication – communicating directly and honestly.
- High Performance – fostering an environment that attracts, retains, and rewards high performance.
- Agility – encouraging flexibility by reducing blockers and prioritising creativity and productivity.
Benefits
- Private Medical Insurance
- 25 days holiday + public holidays
- Bonus scheme
- Discount on our amazing food
- Cycle to Work scheme
- Enhanced parental leave
What's next?
If you are interested in learning more about the role and think this could be for you, then don't hesitate and apply now.
We look forward to hearing from you and love hearing from people who are passionate about our purpose and vision.
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IT Operations Lead in Rainham employer: Frive
Frive is an exceptional employer located in Rainham, Essex, offering a dynamic work environment in the fast-paced food manufacturing sector. With a strong focus on employee growth, we provide opportunities for continuous improvement and professional development, alongside attractive benefits such as discounted private medical insurance, a bonus scheme, and a generous holiday allowance. Our collaborative culture encourages initiative and innovation, making it a rewarding place for those looking to make a meaningful impact in supply chain operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Lead in Rainham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Frive values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Frive might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Frive!
✨Direct Apply to Frive
Let's not forget to apply directly through the Frive website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Lead in Rainham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Frive.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Frive. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Frive
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
