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- Tasks: Lead AI-driven automation projects across various business functions to enhance efficiency.
- Company: Join Frive, the UK's top meal prep brand focused on healthy eating.
- Benefits: Enjoy private medical insurance, 25 days holiday, and a bonus scheme.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Make a real impact by transforming processes with cutting-edge AI technology.
- Qualifications: Experience in workflow automation and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Frive stands for Food to Thrive – we help busy people thrive not only because our meals are healthy, balanced and made with 100% whole foods/natural ingredients, but also because they’re ready to heat and eat in minutes – saving you an hour a day, or up to 7 hours a week, for what matters most. We’re the UK’s highest-rated meal prep brand, with over 20 million meals delivered. We work with people from all different backgrounds and communities and recognise our own biases. We strive to create a strong sense of belonging and believe we will be better equipped to achieve our goals by building a team that approaches problems from different angles, using different perspectives and experiences to solve problems. All qualified applicants will be considered, and we have no regard for age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation. The more the merrier, and together we can achieve greatness.
Mission: To make healthy eating convenient, delicious and accessible, whilst championing locally sourced and organic ingredients.
Vision: To inspire a global shift towards a healthier society by changing eating habits and restoring food to its purest form.
Values: Take Ownership; Be Transparent; Communicate Openly; Deliver High Performance; Be Agile.
Role Responsibilities:
- Own the discovery, design, and delivery of AI-driven automation across every business function.
- Embed within Finance, Data, Operations, Marketing, Customer Service, HR, and Product to understand how work gets done, identify where manual effort can be eliminated, and build automation that is technically sound and practically adopted.
- Translate operational knowledge from SMEs into robust, AI-enhanced solutions using tools like n8n, LLM integrations, APIs, and custom scripting to move processes from manual to automated and from slow to instant.
- Own the AI tooling strategy across the business: chatbots, internal assistants, productivity tooling, and governance to ensure teams have access to AI capabilities that reduce workload and improve output quality.
- Lead cross-functional automation projects end-to-end: scoping, build, testing, launch, and post-launch iteration; identify inefficiencies and align with growth and cost objectives.
- Oversee AI & Chatbot Performance: ensure performance against CSAT, automation rate, containment rate, and resolution quality KPIs; audit conversations and optimise prompts and integrations; implement A/B testing.
- Establish and document best practices for safe, effective, and compliant use of AI tools; conduct risk assessments and monitor AI usage costs.
Core Responsibilities:
- Cross-Functional Process Discovery & Automation: Act as the automation partner for Finance, Data, Operations, Marketing, Customer Service, HR, and Product.
- Finance & Data Operations Automation: Partner with Finance to automate recurring processes — month-end reporting, reconciliation, budget variance summaries, AP/AR data preparation, and board pack generation.
- AI & Chatbot Performance Management
- Automation Strategy & Roadmap
- AI Governance, Quality & Compliance
- AI Evangelism, Training & Adoption
- Monitoring, Analytics & Reporting
- Key Performance Indicators
Experience & Skills:
- Essential: Proven experience designing and building workflow automations across multiple business functions.
- Ability to engage non-technical SMEs and translate processes into automation logic.
- Hands-on experience with automation platforms (n8n, Zapier, Make, or equivalent) and API integrations.
- Working knowledge of LLMs and AI APIs — prompt engineering, tooling, outputs, and model selection.
- Comfort with data: SQL queries, data structures, and working with structured/unstructured datasets.
- Strong communication and stakeholder management skills; able to run discovery sessions and train non-technical teams.
- Project management discipline for concurrent automation initiatives.
- Desirable: Experience automating Finance or Data operations workflows (reconciliation, reporting pipelines, data extraction).
- Familiarity with text-to-SQL, RAG pipelines, or other LLM-powered data interfaces.
- Experience in food subscription, e-commerce, or similar data-intensive environment.
- Technical comfort with Python or JavaScript for scripting in automation workflows.
- Familiarity with Zendesk, Intercom, Retool, Streamlit, or similar platforms.
- Understanding of ML model deployment in production (monitoring, retraining triggers, feedback loops).
Tools & Platforms:
- Automation: n8n, Zapier, Make, Webhooks & REST APIs, Python / JS scripting
- AI / LLM: Claude / Anthropic API, OpenAI / GPT APIs, LangChain / n8n AI nodes
- Data & Analytics: SQL, MySQL, BigQuery, Streamlit, Retool, Dashboards & BI tools
- Ops Platforms: Zendesk, Intercom, ERP / Finance systems, Subscription platforms
Full training on internal tooling will be provided.
Staff Benefits:
- Private Medical Insurance
- 25 days Holiday + Public
- Bonus Scheme
- A discount on our amazing food
- Hybrid working pattern
- Enhanced parental leave
AI & Process Automation Manager in London employer: Frive
Contact Detail:
Frive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI & Process Automation Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Frive. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Frive's mission and values. Show how your skills in AI and process automation align with their goal of making healthy eating accessible. Tailor your examples to demonstrate your fit!
✨Tip Number 3
Practice your pitch! Be ready to explain how you've successfully implemented automation in past roles. Use specific examples that highlight your problem-solving skills and ability to work cross-functionally, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Frive team and contributing to their mission.
We think you need these skills to ace AI & Process Automation Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI & Process Automation Manager role. Highlight your experience with automation tools and how you've successfully implemented them in past roles. We want to see how you can bring your unique skills to our team!
Showcase Your Technical Skills: Don’t hold back on your technical know-how! Mention any hands-on experience you have with platforms like n8n, Zapier, or any relevant APIs. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Communicate Clearly: When writing your application, keep it clear and concise. Use straightforward language to explain your achievements and how they relate to the role. Remember, we value open communication, so show us your ability to convey complex ideas simply!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Frive. Let’s make healthy eating convenient together!
How to prepare for a job interview at Frive
✨Know Your Tech
Familiarise yourself with the automation tools mentioned in the job description, like n8n and various AI APIs. Be ready to discuss how you've used these technologies in past projects and how they can be applied to streamline processes at Frive.
✨Understand the Business
Research Frive's mission and values thoroughly. Think about how your experience aligns with their goal of making healthy eating accessible. Prepare examples of how you’ve contributed to similar missions in previous roles.
✨Engage with Stakeholders
Since the role involves working with non-technical SMEs, practice explaining complex concepts in simple terms. Prepare to share experiences where you successfully communicated technical ideas to non-technical audiences.
✨Showcase Your Project Management Skills
Be ready to discuss your approach to managing multiple automation projects. Highlight your ability to prioritise tasks, manage timelines, and ensure stakeholder engagement throughout the project lifecycle.