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- Tasks: Lead AI-driven automation projects across various business functions to enhance efficiency.
- Company: Join Frive, the UK's top meal prep brand focused on healthy eating.
- Benefits: Enjoy private medical insurance, 25 days holiday, and a bonus scheme.
- Other info: Hybrid working model with a focus on diverse perspectives and team collaboration.
- Why this job: Make a real impact by transforming processes with cutting-edge AI technology.
- Qualifications: Experience in workflow automation and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Frive stands for Food to Thrive – we help busy people thrive not only because our meals are healthy, balanced and made with 100% whole foods/natural ingredients, but also because they’re ready to heat and eat in minutes – saving you an hour a day, or up to 7 hours a week, for what matters most. We’re the UK’s highest-rated meal prep brand, with over 20 million meals delivered. We work with people from all different backgrounds and communities and recognise our own biases. We strive to create a strong sense of belonging and believe we will be better equipped to achieve our goals by building a team that approaches problems from different angles, using different perspectives and experiences to solve problems. All qualified applicants will be considered, and we have no regard for age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation. The more the merrier, and together we can achieve greatness.
Mission: To make healthy eating convenient, delicious and accessible, whilst championing locally sourced and organic ingredients.
Vision: To inspire a global shift towards a healthier society by changing eating habits and restoring food to its purest form.
Values: Take Ownership; Be Transparent; Communicate Openly; Deliver High Performance; Be Agile.
Role Responsibilities:
- Own the discovery, design, and delivery of AI-driven automation across every business function.
- Embed within Finance, Data, Operations, Marketing, Customer Service, HR, and Product to understand how work gets done, identify where manual effort can be eliminated, and build automation that is technically sound and practically adopted.
- Translate operational knowledge from SMEs into robust, AI-enhanced solutions using tools like n8n, LLM integrations, APIs, and custom scripting to move processes from manual to automated and from slow to instant.
- Own the AI tooling strategy across the business: chatbots, internal assistants, productivity tooling, and governance to ensure teams have access to AI capabilities that reduce workload and improve output quality.
- Lead cross-functional automation projects end-to-end: scoping, build, testing, launch, and post-launch iteration; identify inefficiencies and align with growth and cost objectives.
- Oversee AI & Chatbot Performance: ensure performance against CSAT, automation rate, containment rate, and resolution quality KPIs; audit conversations and optimise prompts and integrations; implement A/B testing.
- Establish and document best practices for safe, effective, and compliant use of AI tools; conduct risk assessments and monitor AI usage costs.
Core Responsibilities:
- Cross-Functional Process Discovery & Automation
- Finance & Data Operations Automation
- AI & Chatbot Performance Management
- Automation Strategy & Roadmap
- AI Governance, Quality & Compliance
- AI Evangelism, Training & Adoption
- Monitoring, Analytics & Reporting
- Key Performance Indicators
Experience & Skills:
Essential:
- Proven experience designing and building workflow automations across multiple business functions.
- Ability to engage non-technical SMEs and translate processes into automation logic.
- Hands-on experience with automation platforms (n8n, Zapier, Make, or equivalent) and API integrations.
- Working knowledge of LLMs and AI APIs — prompt engineering, tooling, outputs, and model selection.
- Comfort with data: SQL queries, data structures, and working with structured/unstructured datasets.
- Strong communication and stakeholder management skills; able to run discovery sessions and train non-technical teams.
- Project management discipline for concurrent automation initiatives.
Desirable:
- Experience automating Finance or Data operations workflows (reconciliation, reporting pipelines, data extraction).
- Familiarity with text-to-SQL, RAG pipelines, or other LLM-powered data interfaces.
- Experience in food subscription, e-commerce, or similar data-intensive environment.
- Technical comfort with Python or JavaScript for scripting in automation workflows.
- Familiarity with Zendesk, Intercom, Retool, Streamlit, or similar platforms.
- Understanding of ML model deployment in production (monitoring, retraining triggers, feedback loops).
Tools & Platforms:
- Automation: n8n, Zapier, Make, Webhooks & REST APIs, Python / JS scripting
- AI / LLM: Claude / Anthropic API, OpenAI / GPT APIs, LangChain / n8n AI nodes
- Data & Analytics: SQL, MySQL, BigQuery, Streamlit, Retool, Dashboards & BI tools
- Ops Platforms: Zendesk, Intercom, ERP / Finance systems, Subscription platforms
Full training on internal tooling will be provided.
Staff Benefits:
- Private Medical Insurance
- 25 days Holiday + Public
- Bonus Scheme
- A discount on our amazing food
- Hybrid working pattern
- Enhanced parental leave
AI & Process Automation Manager employer: Frive
Contact Detail:
Frive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI & Process Automation Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how you can contribute to their goals. This will help you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in AI and process automation can make a real difference at Frive. Tailor your examples to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace AI & Process Automation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI & Process Automation Manager role. Highlight your experience with automation tools and how you've successfully implemented them in past roles. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since you'll be engaging with non-technical stakeholders, it's crucial to demonstrate your ability to communicate complex ideas simply. Use examples in your application that show how you've effectively collaborated with different teams in the past.
Highlight Relevant Experience: Focus on your hands-on experience with automation platforms like n8n or Zapier. If you've worked with AI APIs or have a background in finance or data operations, make sure to mention it! We love seeing how your past experiences align with our needs.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Frive!
How to prepare for a job interview at Frive
✨Know Your Automation Tools
Familiarise yourself with the specific automation platforms mentioned in the job description, like n8n and Zapier. Be ready to discuss how you've used these tools in past projects, as well as your understanding of API integrations and LLMs.
✨Engage with Stakeholders
Demonstrate your ability to communicate effectively with non-technical stakeholders. Prepare examples of how you've successfully engaged SMEs to translate complex processes into automation logic, showcasing your strong communication skills.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing multiple automation initiatives simultaneously. Highlight your project management discipline and how you prioritise tasks based on ROI and cross-functional impact.
✨Understand the Company’s Mission and Values
Research Frive's mission to make healthy eating convenient and their commitment to diverse perspectives. Be ready to explain how your values align with theirs and how you can contribute to their vision of inspiring a healthier society.