At a Glance
- Tasks: Support the Practice Manager in running a busy GP surgery and ensuring high-quality patient care.
- Company: Frithwood Surgery, a friendly and well-established practice near Stroud.
- Benefits: Join a supportive team prioritising staff wellbeing and career development.
- Other info: Flexible working options available for the right candidate.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in management or general practice is preferred.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a highly organised and enthusiasticindividual to join our practice team in the role of Deputy Practice Manager.
You will be working closely with the practice manager and GPpartners and as part of the wider practice team.
We are a friendly team withstaff wellbeing at the heart of our culture.
We have a wellbeing charter thatmeans we are looking out for each other, supporting each other through the busyor difficult times and always prioritising our colleagues, to ensure thehighest levels of care can be given to our patients.
This is an excellent opportunity for someone with existingleadership or management experience who is looking to get involved in the busy, challenging world of Primary Care.
We would also welcome applications frompeople with experience in general practice who are looking to take the nextstep in their career and move into a management role.
This role is being advertised as a full time role but some flexibility could considered for the right candidate.
Please note that this advert may close before the statedclosing date if sufficient applications are received.
Main duties of the job
This is an important role supporting the Practice Managerwith the day-to-day running of a busy GP surgery, helping to ensure servicesrun efficiently and patients receive a high standard of care.
Responsibilities will include supporting staff managementand development, appointment and rota management, patient complaints, CQCcompliance and governance, and improving practice systems and processes.
Youwill also support the smooth running of patient services, premises and generalpractice operations, deputising for the Practice Manager when required.
About us
Frithwood Surgery is a well-established, friendly dispensingpractice based just outside of Stroud.
We care for around 7000 patients in thevillages of Chalford, Bussage and surrounding areas.
Our team includes GPs, an ANP, 4 nurses, 2 HCAs, aphlebotomist and reception, admin and dispensary teams.
We pride ourselves onbeing a welcoming, supportive team and on the quality of the care we provide toour patients.
We work closely with our colleagues in the Stroud Cotswolds Network and are proud to have scored extremely highly for patient satisfactionin the most recent general practice patient survey.
If you have any questions or would like to arrange a visitor would just like to know more about the role and about Frithwood Surgeryplease contact Helena Parker (Practice Manager) frithwood. manager@nhs. net
Job responsibilities
To supportthe Practice Manager in all aspects of practice functionality, motivating andmanaging staff, optimising efficiency and overall performance, ensuring thepractice achieves its long-term strategic objectives in a safe and effectiveworking environment.
As thisrole will have access to a higher level of confidential data in the course oftheir employment, there is an expectation that the post holder will alwaysmaintain the highest level of confidentiality and integrity.
Sensitiveinformation could be from either internal sources, or from external partnerorganisations.
Throughinnovative ways of working, support the Practice Manager leading the team inpromoting ED&I, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, andensuring the practice complies with CQC regulations.
The post holder will be an integral part of the general practice team.
Further information can be found in the Job Description and Person Specification attached.
Person Specification
Experience
- Experience of managing multidisciplinary teams
- Experience of working with the general public
- Experience of successfully developing and implementing projects
- Understanding of Health and Safety requirements
- HR understanding and experience
- Experience of health and safety requirements and needs within a small business
- Experience of chairing meetings, producing agendas and minutes
- Experience of working in a healthcare setting
- NHS or general practice experience
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- General Knowledge and Skills
- Excellent communication skills (written, oral and presenting)
- Proven leadership skills
- Competent in the use of MS Office and Outlook
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Ability to exploit and negotiate opportunities to enhance service delivery
- Strategic thinker and negotiator with a solutions-focused approach
- Effective time management (planning and organising)
- Good organisational skills
- Ability to effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Ability to network and build relationships
- Flexible, cooperative and motivated
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to use initiative and judgement
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
- Understanding of safeguarding adults and children
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
- Ability to implement and embed policies and procedures
- Flexibility to work outside core office hours
- Full UK driving licence
Qualifications
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
- Associate Member of IGPM in view of becoming a full member (MIGPM)
- AMSPAR qualification (L5 in Primary Care and Health Management)
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Deputy Practice Manager employer: Frithwood Surgery
Frithwood Surgery prioritises staff wellbeing and fosters a friendly, collaborative work environment. The practice offers opportunities for professional growth, particularly for those looking to advance into management roles within primary care. Employees are supported through busy times, ensuring a high standard of patient care while maintaining a strong team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Practice Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Frithwood Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Frithwood Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Frithwood Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Deputy Practice Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Frithwood Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Frithwood Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Frithwood Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Frithwood Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Frithwood Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Frithwood Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
