At a Glance
- Tasks: Manage customer journeys and ensure smooth order processes from inquiry to delivery.
- Company: Frimpeks Ltd, a leading global manufacturer of high-quality label stock.
- Benefits: Supportive work environment with opportunities for growth and development.
- Other info: Fast-paced office in Market Harborough with training available for the right candidate.
- Why this job: Be the vital link between production, sales, and customers while solving challenges proactively.
- Qualifications: Proactive mindset, excellent communication skills, and organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
Frimpeks Ltd is a leading global manufacturer of high-quality label stock. Operating from our state-of-the-art slitting facility in Market Harborough, we supply essential raw materials to the label conversion sector across the UK. We pride ourselves on precision, reliability, and our commitment to supporting our customers' continued growth.
The Role
We are looking for a proactive Customer Operations Specialist to join our team. This is not a standard "customer service" desk role. We are looking for an individual who will take ownership of the customer journey—acting as the essential link between our production floor, our field-based sales team, and our clients. You will be the internal eyes and ears for Frimpeks. Your mission is to ensure our customers are kept ahead of the curve. By monitoring production schedules and supply chain flows, you will anticipate potential challenges and communicate solutions before they become issues.
Key Responsibilities
- Sales Team Partnership: Act as the primary office-based partner to our field-based Sales Managers, providing them with the real-time information they need to effectively manage client relationships whilst out on the road.
- Proactive Account Management: Manage a portfolio of label converter accounts, taking responsibility for the full order lifecycle from initial inquiry to final delivery.
- Logistics Management: Oversee the coordination of orders, including both domestic distribution and international export shipments, ensuring all documentation and compliance requirements are met.
- Strategic Communication: Head off potential issues by identifying production or supply chain delays early and communicating them to customers with clear, solutions-focused updates.
- Expectation Management: Act as an internal advocate for the customer whilst balancing the realities of production lead times and manufacturing capacity.
- Cross-Functional Collaboration: Work closely with the production and logistics teams to gather real-time data, ensuring all departments are aligned on customer needs.
What We Are Looking For
- A Proactive Mindset: You don’t wait for the phone to ring. You monitor the progress of orders and flag potential bottlenecks to the sales team early.
- Shipping Experience: Ideally, you possess experience in both domestic shipping and export order fulfilment. You understand the complexities of logistics, and while this is a key preference, we are happy to provide training for the right candidate who otherwise demonstrates the right aptitude and fit for our team.
- Collaborative Spirit: You thrive on working in tandem with field-based colleagues. You understand that your communication is what allows our sales team to maintain their credibility when visiting clients.
- Clear Communication: Excellent verbal and written skills. You can translate technical production updates into clear, reassuring information for our customers.
- Organisational Excellence: You are adept at juggling multiple orders and data points without dropping the ball.
- Industry Interest: Previous experience in manufacturing, print, packaging, or supply chain coordination is a distinct advantage, though a willingness to learn our specific product range is essential.
Environment: A professional, supportive, and fast-paced office environment based in Market Harborough.
Customer Operations Specialist in Market Harborough employer: Frimpeks
Frimpeks Ltd is an exceptional employer, offering a dynamic and supportive work environment in Market Harborough. As a Customer Operations Specialist, you will play a crucial role in enhancing customer experiences while collaborating closely with our dedicated sales and production teams. We prioritise employee growth through training opportunities and foster a culture of proactive communication and teamwork, ensuring that every team member feels valued and empowered to contribute to our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist in Market Harborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Frimpeks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Frimpeks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Specialist in Market Harborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Frimpeks:Your cover letter is your chance to shine! Tell us why you want to work at Frimpeks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Frimpeks!
How to prepare for a job interview at Frimpeks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
