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For Companies At a Glance
- Tasks: Be the friendly voice answering calls and supporting patients in need.
- Company: Join Frimley Health NHS Foundation Trust, a caring and inclusive workplace.
- Benefits: Flexible working hours, professional development, and a healthy work-life balance.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: NHS experience and basic IT skills required; GCSE English Grade C or equivalent.
- Other info: Join a supportive team with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join Our Friendly Team as a Switchboard Operator – Wexham Park Hospital
2 x Band 2 | 37.5 hours per week
Do you enjoy helping people, staying calm under pressure, and being a reliable voice in times of need? If so, we’d love you to join our supportive and close-knit Switchboard Team at Frimley Health NHS Foundation Trust.
What You’ll Do
- Answer incoming calls efficiently and professionally – you’re often the first voice people hear.
- Quickly and accurately handle emergency calls following Trust procedures.
- Take detailed messages and ensure the right person gets the right information.
- Respond to major incidents and critical alerts with confidence and accuracy.
- Maintain accurate internal contact directories and support telecom system updates.
- Log facility-related requests via the Planet FM system and arrange staff taxi bookings as needed.
- Work closely with the Telecoms Team Leader to ensure seamless service delivery.
- Cover for colleagues during annual leave or sickness (flexibility is key).
- Keep your knowledge current with mandatory training and personal development opportunities.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
Please see attached job description and person specification for further information.
Interested?
For More Information Or An Informal Chat, Contact
Jane Paget – Switchboard Team Leader
03006 154888
We look forward to welcoming a new voice to our team!
Person specification
Special Requirements
Essential criteria
- Flexibility to provide cover at short notice
Previous Experience
Essential criteria
- NHS Experience
Skills And Experience
Essential criteria
- Previous experience of working on a call centre/switchboard
- Competent with basic IT skills
- GCSE education of English Grade C or equivalent
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
#J-18808-Ljbffr
Switchboard Operator employer: Frimley Health NHS Foundation Trust
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Make sure to research Frimley Health NHS Foundation Trust before your interview. Knowing their values and recent developments will show you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice common switchboard scenarios, like handling emergency calls or taking messages. This will help you feel more confident and prepared when it’s your turn to shine during the interview.
✨Tip Number 3
Don’t forget to highlight your flexibility and teamwork skills! Being able to cover for colleagues and work well with others is key in a role like this, so share examples from your past experiences.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining our friendly Switchboard Team.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and person specification to demonstrate how you meet the essential criteria – it’ll make a big difference!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and long-winded sentences; instead, get straight to the point about why you’d be a great fit for our Switchboard Team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super simple to navigate!
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Switchboard Operator. Familiarise yourself with the key tasks like handling emergency calls and maintaining contact directories. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first voice people hear, your communication skills are crucial. Practice clear and concise responses to common interview questions. You might even want to prepare a few examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Flexibility and Team Spirit
Flexibility is key for this role, so be ready to discuss how you've adapted to changing circumstances in previous jobs. Highlight any experiences where you've covered for colleagues or worked as part of a team to ensure seamless service delivery.
✨Prepare Questions for Your Interviewer
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how the Trust supports work-life balance. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
