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- Tasks: Record patient data and provide front of house support in a busy Emergency Department.
- Company: Join Frimley Health NHS Foundation Trust, a leading healthcare provider with a strong commitment to community health.
- Benefits: Enjoy flexible working hours, professional development opportunities, and a supportive work-life balance.
- Why this job: Be part of a dynamic team making a real difference in patient care at a state-of-the-art facility.
- Qualifications: GCSEs in Maths and English; customer service experience is essential.
- Other info: Shifts include nights and weekends; flexibility is key to meet service needs.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
Join our £49 million Emergency Assessment Centre at Wexham Park Hospital!
Receptionist/Admin Support – ED
Bringing together a brand new state of the art Emergency Department, a large Ambulatory Emergency Care Unit with an impressive 30 treatment spaces, an exciting multi-speciality Acute Assessment Unit and Acute Medical and Surgical Short Stay Units.
The position will require you to work shifts on a rolling rota basis – we operate a 7 day a week service; 24 hours/day (this includes nights).
If you are looking for a change and are able to work a range of shift patterns, then this may be the job for you.
Main duties of the job
To record patient attendances, transfers, and discharges electronically; ensuring all date collection is accurate and collected in a confidential and professional manner.
To provide a highly professional front of house service (this includes Reception, Ambulance Admissions and Patient Flow); it is the responsibility of the reception team to ensure that everyone presenting themselves to the Emergency Department is treated with dignity and respect.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent in Maths & English
Experience
Essential criteria
- Working with members of the public in a busy environment
- Customer service experience
Desirable criteria
- Emergency Department experience
Skills /Abilities
Essential criteria
- Communicate effectively
- Flexible approach to work
- Good IT skills
- Excellent timekeeping
- Ability to work under pressure
Desirable criteria
- Previous knowledge of the NHS
Special Requirements
Essential criteria
- Must be able to work shifts with the flexibility to change at short notice
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Apply online now #J-18808-Ljbffr
Receptionist/Admin Support - ED employer: Frimley Health NHS Foundation Trust
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Admin Support - ED
✨Tip Number 1
Familiarise yourself with the specific duties of a Receptionist/Admin Support in an Emergency Department. Understanding the nuances of patient flow and the importance of confidentiality will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in busy environments. Be prepared to share examples of how you've effectively communicated with the public and handled stressful situations.
✨Tip Number 3
Demonstrate your flexibility and willingness to work shifts. Since this role requires adaptability, mentioning your previous experiences with varied working hours can show that you're a great fit for the team.
✨Tip Number 4
Research Frimley Health NHS Foundation Trust's values and recent developments. Being knowledgeable about their commitment to excellence and community health can help you align your answers with their mission during the interview.
We think you need these skills to ace Receptionist/Admin Support - ED
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Receptionist/Admin Support position. Highlight key skills such as customer service experience and effective communication.
Tailor Your CV: Customise your CV to reflect relevant experience, particularly in busy environments and customer service roles. Emphasise any previous work in healthcare or emergency departments if applicable.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention your flexibility with shift patterns and your commitment to providing excellent patient care.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Showcase Your Customer Service Skills
As a Receptionist/Admin Support, you'll be the first point of contact for patients. Highlight your previous customer service experience and provide examples of how you've handled challenging situations with professionalism and empathy.
✨Demonstrate Flexibility
This role requires working shifts on a rolling rota basis. Be prepared to discuss your availability and willingness to adapt to different shift patterns, especially since the department operates 24/7.
✨Familiarise Yourself with NHS Procedures
Having knowledge of NHS operations, especially in an Emergency Department setting, can set you apart. Research common procedures and terminology used in emergency care to show your commitment and understanding of the role.
✨Emphasise Your IT Proficiency
You'll need good IT skills to record patient data accurately. Be ready to discuss your experience with electronic systems and any relevant software, as well as your ability to learn new technologies quickly.
