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- Tasks: Record patient data and provide front of house support in a busy Emergency Department.
- Company: Join Frimley Health NHS Foundation Trust, a leading healthcare provider with a strong commitment to community health.
- Benefits: Enjoy flexible working hours, professional development opportunities, and a supportive work-life balance.
- Why this job: Be part of a dynamic team making a real difference in patient care at a state-of-the-art facility.
- Qualifications: GCSEs in Maths and English; customer service experience is essential.
- Other info: Shifts include nights and weekends; flexibility is key to meet service needs.
The predicted salary is between 24000 - 36000 £ per year.
Receptionist/Admin Support – Emergency Department
Job Overview
Join our £49 million Emergency Assessment Centre at Wexham Park Hospital! The role requires working shifts on a rolling rota basis on a 7‑day a week, 24‑hour/daily service, including nights. It is suitable for those who can work a range of shift patterns.
Main Duties
- Record patient attendances, transfers, and discharges electronically, ensuring accurate and confidential data collection.
- Provide a highly professional front‑of‑house service, including reception, ambulance admissions, and patient flow.
- Support unit managers and deliver a wide range of duties to ensure efficient service.
Working for us
Frimley Health NHS Foundation Trust is committed to inclusion and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We offer development opportunities, a healthy work‑life balance, and flexible working arrangements.
Detailed Job Description and Main Responsibilities
For a full list of responsibilities and tasks, please refer to the attached person specification.
Person Specification
Qualifications
- Educated to GCSE level or equivalent in Maths & English.
Experience
- Working with members of the public in a busy environment.
- Customer service experience.
- Desirable: Emergency Department experience.
Skills / Abilities
- Communicate effectively.
- Flexible approach to work.
- Good IT skills.
- Excellent timekeeping.
- Ability to work under pressure.
- Desirable: Previous knowledge of the NHS.
Special Requirements
- Must be able to work shifts with flexibility to change at short notice.
EEO Statements
We are an equal opportunities employer. We welcome applications from all suitably qualified candidates and are open to discrimination‑free hiring.
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Receptionist/Admin Support - ED employer: Frimley Health NHS Foundation Trust
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Admin Support - ED
✨Tip Number 1
Familiarise yourself with the specific duties of a Receptionist/Admin Support in an Emergency Department. Understanding the nuances of patient flow and the importance of confidentiality will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in busy environments. Be prepared to share examples of how you've effectively communicated with the public and handled stressful situations.
✨Tip Number 3
Demonstrate your flexibility and willingness to work shifts. Since this role requires adaptability, mentioning your previous experiences with varied working hours can show that you're a great fit for the team.
✨Tip Number 4
Research Frimley Health NHS Foundation Trust's values and recent developments. Being knowledgeable about their commitment to excellence and community health can help you align your answers with their mission during the interview.
We think you need these skills to ace Receptionist/Admin Support - ED
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Receptionist/Admin Support position. Highlight key skills such as customer service experience and effective communication.
Tailor Your CV: Customise your CV to reflect relevant experience, particularly in busy environments and customer service roles. Emphasise any previous work in healthcare or emergency departments if applicable.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention your flexibility with shift patterns and your commitment to providing excellent patient care.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Showcase Your Customer Service Skills
As a Receptionist/Admin Support, you'll be the first point of contact for patients. Highlight your previous customer service experience and provide examples of how you've handled challenging situations with professionalism and empathy.
✨Demonstrate Flexibility
This role requires working shifts on a rolling rota basis. Be prepared to discuss your availability and willingness to adapt to different shift patterns, especially since the department operates 24/7.
✨Familiarise Yourself with NHS Procedures
Having knowledge of NHS operations, especially in an Emergency Department setting, can set you apart. Research common procedures and terminology used in emergency care to show your commitment and understanding of the role.
✨Emphasise Your IT Proficiency
You'll need good IT skills to record patient data accurately. Be ready to discuss your experience with electronic systems and any relevant software, as well as your ability to learn new technologies quickly.
