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- Tasks: Join our team to manage private patient bookings and ensure smooth operations.
- Company: Frimley Health NHS Foundation Trust is a leading healthcare provider committed to inclusivity.
- Benefits: Enjoy flexible working hours, professional development opportunities, and a healthy work-life balance.
- Why this job: Be part of a supportive team making a real difference in patient care.
- Qualifications: Experience in administration and strong IT skills are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
The Parkside Private dept are looking for an experienced administrator to join their team based at Wexham Park Hospital.
The days/hours required: Mon 9:30am – 5pm & Wed/Fri 10:30am – 5pm
You will join a small team, supporting our private IN and Outpatient services.
Book private pt appts, uploading referrals, transcribing orders.
Taking prior payments and obtaining pre-authorisations.
Processing internal Inpatients from NHS to Private.
Ensuring all Inpatients have extended stays cover via insurers/further payment
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
KEY TASKS & Responsibilities:
• To provide an efficient Bookings administration service for patients, consultants.
• To receive Private Patient Bookings via email and process via internal systems
• To produce admission letters and reports using IT and keyboard skills
• To be responsible for the booking of private outpatient appointments.
• To be responsible for taking payments for admissions and appointments
• Inform patients of admission/pre-assessment, appointment dates via telephone
• Collating non-complex Treatment Packages for Self- funding patients
• Liaise with ward staff to organise maximum and efficient use of bed capacity
• To effectively manage the private CT & MRI appt diaries.
• To maintain accurate records on EPIC and Compucare and all other internal NHS/private patient system.
• To collate and accurately enter and record operating theatre scheduling information on the theatre management system.
• To be responsible for ensuring patient confidentiality and security of data in accordance with organisational requirements and the Data Protection Act.
• To establish the insurance details of each patient at the time of booking and ascertain pre-authorisation from insurance companies, as required
• Obtain Medical Reports for insurance companies to confirm pre-authorisation
• To deal with general enquiries, maintaining high standards of customer care and communication, meeting the required customer care initiatives set by the Trust
• To carry out general office duties, including
o To plan and organise own load schedule with the use of appropriate planning aids, demonstrating good time management and an ability to cope with the unexpected.
o To obtain and organise information in support of own work activities, maintaining confidentiality in accordance with organisational procedures.
o To maintain the high standards of the department by contributing towards individual and team objectives.
Insurance
• To collate information for pre-authorisation from the insurance companies for both In and Outpatients. Liaising directly with the insurance to obtain adequate authorisation.
This advert closes on Sunday 27 Jul 2025 #J-18808-Ljbffr
Private Patient Administrator | Frimley Health NHS Foundation Trust employer: Frimley Health NHS Foundation Trust
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Administrator | Frimley Health NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as EPIC and Compucare. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in a healthcare setting, especially in roles that involved patient administration or bookings. This will show that you understand the unique challenges and requirements of working in a medical environment.
✨Tip Number 3
Prepare to discuss your customer service skills during the interview. Since the role involves liaising with patients and insurance companies, showcasing your ability to communicate effectively and handle enquiries will be crucial.
✨Tip Number 4
Research Frimley Health NHS Foundation Trust's values and commitment to inclusivity. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Private Patient Administrator | Frimley Health NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in administration, particularly in healthcare settings, to demonstrate your suitability for the Private Patient Administrator position.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your proficiency in IT systems, customer service, and any previous roles involving patient bookings or insurance liaising.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how your past experiences have prepared you for the tasks outlined in the job description, such as managing appointments and handling patient data.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Private Patient Administrator. Familiarise yourself with tasks like booking appointments, processing payments, and liaising with insurance companies. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your IT Skills
Since the role involves using various internal systems, be prepared to discuss your IT proficiency. Highlight any experience you have with similar software or systems, and be ready to explain how you can quickly adapt to new technologies.
✨Emphasise Customer Care
Customer care is crucial in this role. Prepare examples of how you've provided excellent service in previous positions. Discuss how you handle difficult situations and ensure patient confidentiality, as this aligns with the Trust's values.
✨Demonstrate Flexibility and Teamwork
Frimley Health NHS Foundation Trust values flexibility and teamwork. Be ready to share experiences where you've worked collaboratively in a team or adapted to changing circumstances. This will show that you're a good fit for their inclusive work culture.
