Orthopaedics Appointments Officer | Frimley Health NHS Foundation Trust

Role Overview

The post holder will be responsible for booking outpatient appointments across the Trust’s sites. They will play an active role in the implementation and ongoing monitoring of both new and existing appointment systems, ensuring processes run smoothly and efficiently. The role will contribute to achieving Trust targets and service delivery standards.

Working in a fast‑paced environment, the post holder will be expected to deliver a high standard of customer service to patients, as well as to both internal and external stakeholders. Strong communication skills, attention to detail, and the ability to prioritise effectively will be essential.

Key Responsibilities

• To ensure all phone calls are dealt with professionally and in a timely manner, adhering to Trust and local targets.
• To ensure all patients and visitors are treated with dignity, respect and empathy.
• To deal with patients in a polite and respectful manner.
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team.
• To support the implementation of all new IT systems.
• Assist and be pro‑active in all modernisation projects.
• To be multi‑skilled in your working role and able to assist in all areas of the department.
• To ensure strict confidentiality is maintained at all times.
• To ensure demographics and daytime contact numbers are obtained.
• To liaise with the team leader to provide high‑quality empathetic service and work together as a customer‑focused team.
• To adhere to the Trust values of being committed to excellence, working together and facing the future.
• To attend specialty meetings for your lead specialty.
• To manage booking, rebooking and cancelling appointments for your designated consultants.
• To ensure all clinics are filled at all times.
• To raise any issues to management.
• To deal with patient/staff complaints in a professional manner and resolve the issue before it becomes formal.

Inclusion and Development

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management, leadership and clinical skills training available.

Work-Life Balance and Flexible Working

Here at Frimley Health NHS Foundation Trust, we understand how important it is to have a healthy work‑life balance; this benefits not only individuals but also the patients we care for. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Deadline: This advert closes on Thursday 20 November 2025.