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- Tasks: Provide first-line IT support and solve problems for staff across the organisation.
- Company: Frimley Health NHS Foundation Trust, committed to inclusivity and professional development.
- Benefits: Entry-level role with opportunities to learn and grow in IT service desk skills.
- Other info: On-site role with potential for flexible working patterns.
- Why this job: Join a supportive team and make a difference in healthcare IT services.
- Qualifications: No prior experience needed; just a willingness to learn and develop.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Job Summary: Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community. Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. Deliver an efficient, friendly, effective and professional first line call logging/problem solving service. Please note this role is based in Ascot and does not offer home working/Hybrid working.
Main duties
- Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust
- Servicing requests for assistance from users in a pleasant and professional manner
- Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA\’s and procedures.
- Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers
About Us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Details
Date posted: 24 October 2025
Pay scheme: Agenda for change
Band: Band 4
Salary: £28,859 to £31,670 a year per annum incl HCAS
Contract: Permanent
Working pattern: Full-time
Reference number: 151-LC371-A
Job locations: Greenwood Offices, Brook Avenue, Ascot, Berkshire, SL5 7GB
Job Description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
If you have applied for this position in the last 6 months and were unsuccessful, please do not re-apply.
Due to the changes in visa requirements from April 2024 and the new minimum salary criteria, this role doesn\’t qualify for sponsoring a work visa. This role doesn\’t qualify for hybrid/ remote working. The role is based on-site. We reserve the right to close this vacancy early if enough applications have been received.
Person Specification
Essential> Qualifications
- NVQ level 3 or equivalent experience
- Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)
Desirable
- ITIL V2/V3 Foundation
Essential> Experience
- Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
- Experience of working in an IT Support environment
- Working knowledge of Windows 10, MS Office 365
- Experience of diagnosing PC hardware, operating systems and applications software problems/issues
- Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
- Working knowledge of Incident logging and call handling systems.
Competencies
- The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
- Team player – proven ability to work co-operatively as part of a team
- Good administrative and organisational skills
- Efficient and conscientious record keeper
- Ability to work unsupervised
- Able to work calmly under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Frimley Health NHS Foundation Trust
Address: Greenwood Offices, Brook Avenue, Ascot, Berkshire, SL5 7GB
Employer\’s website: https://www.fhft.nhs.uk/
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IT Service Desk Analyst employer: Frimley Health NHS Foundation Trust
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get to know the company! Research Frimley Health NHS Foundation Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an IT Service Desk Analyst, you'll need to be friendly and professional. Role-play common scenarios with a friend or family member to build your confidence in handling support requests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your progress and get back to you quicker!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight any relevant experience or skills that match the job description, like customer service or problem-solving abilities. We want to see how you can fit into our team!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you're excited about the role. Let us know how your willingness to learn aligns with our commitment to development.
Showcase Your Communication Skills: As a first point of contact for staff, strong communication skills are key. In your application, give examples of how you've effectively communicated in past roles or situations. We love seeing candidates who can connect well with others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Know Your Stuff
Make sure you brush up on the basics of IT support. Familiarise yourself with common issues that users face and how to resolve them. This will show your potential employer that you're ready to hit the ground running.
✨Customer Service is Key
Since this role involves a lot of interaction with staff, practice your communication skills. Think about how you can convey technical information in a friendly and professional manner. A positive attitude goes a long way!
✨Understand the SLA
Get to grips with what a Service Level Agreement (SLA) entails. Be prepared to discuss how you would prioritise tasks and manage requests to meet these standards. This shows that you understand the importance of timely support.
✨Ask Questions
Don’t hesitate to ask questions during the interview. It shows your interest in the role and helps you understand the expectations better. You might want to inquire about the tools they use or how the team collaborates on problem-solving.