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- Tasks: Book outpatient appointments and manage patient schedules in a dynamic healthcare environment.
- Company: Frimley Health Foundation Trust, dedicated to providing excellent patient care.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a difference in patients' lives while developing valuable administrative skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a collaborative team focused on delivering high-quality healthcare.
The predicted salary is between 23970 - 25674 £ per year.
We have an exciting opportunity to join our team as an Outpatient Booking Officer. The post holder will be responsible for booking outpatient appointments for Frimley Health Foundation Trust Trauma & Orthopaedics. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets and will be required to offer very high customer service skills for patients and both internal and external staff.
The main duties of the role will be:
- Arranging appointments over the telephone with patients
- Managing Trauma & Orthopaedics call centre
- Booking patient appointments from waiting lists
- Rescheduling and cancelling appointments at short notice, when required
- Liaising with clinical admin, management, consultants and other clinicians
- Other administrative tasks such as meeting minutes and waiting lists validation.
Outpatient Booking Officer - Trauma & Orthopaedics in Greenham employer: Frimley Health NHS Foundation Trust
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Booking Officer - Trauma & Orthopaedics in Greenham
✨Tip Number 1
Get to know the company! Research Frimley Health Foundation Trust and their Trauma & Orthopaedics department. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be booking appointments over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've provided excellent service in the past. Whether it's dealing with difficult situations or going the extra mile for someone, these stories can really make you stand out.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. This way, we can keep track of your application and ensure it gets the attention it deserves.
We think you need these skills to ace Outpatient Booking Officer - Trauma & Orthopaedics in Greenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in booking appointments and customer service. We want to see how your skills match the role of an Outpatient Booking Officer, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in Trauma & Orthopaedics and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves liaising with patients and staff, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can connect with people effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Booking Officer. Familiarise yourself with the booking systems and processes specific to Trauma & Orthopaedics. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires high customer service skills, prepare examples from your past experiences where you've excelled in this area. Think about situations where you’ve handled difficult calls or resolved issues effectively. This will highlight your ability to manage patient interactions positively.
✨Practice Common Interview Questions
Anticipate questions related to appointment management, handling cancellations, and liaising with clinical staff. Practising your responses will help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This shows your enthusiasm and helps you gauge if the position is the right fit for you.