Patient Pathway Co-ordinator (Elective Bookings) in Frimley

We are seeking a motivated Patient Pathway Co-ordinator to join the Medicine Directorate at Frimley Park Hospital on a full time basis. The post holder will support the Service Manager and Operations Manager in delivering high-quality, efficient clinical administrative services and in the effective management of patient pathways. This role is central to supporting the directorate in achieving key performance targets and maintaining smooth operational delivery.

You will provide line management and operational oversight of the Clinical Administration team, ensuring effective allocation of workload, supervision of staff, and support for appraisals, development, and performance management. The post holder will also manage attendance, monitor compliance with mandatory training, and ensure adherence to Trust policies and procedures, contributing to a positive and productive working environment.

The successful candidate will have excellent organisational, communication, and problem-solving skills, with the ability to work effectively and diplomatically with a wide range of staff and stakeholders. Applicants should have recent and relevant experience in a comparable administrative or operational role, including demonstrable experience of managing staff, coordinating workflows, and supporting teams to meet operational objectives.

• The post holder will be responsible for providing practical support and advice on addressing day to day issues and problems.
• To assist the Service Manager and Operations Manager with achieving and sustaining key performance targets.
• To provide practical support and advice in addressing day to day issues and problems within the directorate.
• To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.
• To work in conjunction with the directorate bookings and administrative teams.
• To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.
• To understand, collate, and present data and reports, including (but not limited to) waiting list management, KPIs, JAG requirements, performance reports, and trajectory tracking.
• To create and maintain rotas, ensuring that annual leave, study leave, and sickness are accurately recorded, and that any changes are effectively communicated to the wider team.

• GCSE level 4 or equivalent in English and Mathematics.

• Experience in a customer care environment.
• Track record of successful working within a team with different roles.
• Two years' experience of working in an NHS acute hospital setting.
• Conversant with hospital information systems.
• Endoscopy experience / diagnostic target booking.

• Ability to manage a team.
• Knowledge of data protection and issues around patient confidentiality.
• Knowledge of NHS patient administration systems.
• Understanding of current national NHS standards and targets.
• Good interpersonal, oral and written skills including chairing meetings and writing reports.
• Highly developed analytical skills and competency in interpreting complex data.
• Knowledge of medical terminology.

• Preferred site location considered, but cross-site travel will be necessary (between Frimley, Wexham and Heatherwood).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£33,677 to £40,996 a year per annum incl HCAS