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- Tasks: Be the friendly face for patients and visitors, providing excellent customer service.
- Company: Join Farnham Community Hospital's welcoming Reception Team.
- Benefits: Flexible hours, full training, and first-class development opportunities.
- Other info: Inclusive employer with opportunities for growth and training.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about providing outstanding customer service and being the friendly face that patients and visitors first meet? We are looking for a professional, approachable, and reliable individual to join our Reception Team at Farnham Community Hospital. As the first point of contact for patients, visitors, and staff, you will play a key role in creating a warm and efficient front-of-house experience. You will respond to enquiries in person and over the phone, assist with hospital directions and clinic information, and provide essential administrative support to keep our busy reception running smoothly.
Responsibilities
- Provide a professional and courteous welcome to all patients, visitors, and staff.
- Answer internal and external telephone calls for Farnham, Frimley Park, and Wexham Park Hospitals, directing callers appropriately.
- Maintain up-to-date reference information such as clinic schedules, hospital maps, and contact directories.
- Support the switchboard team at Wexham Park Hospital by handling calls and paging requests.
- Log taxi bookings for staff in line with Trust policy.
- Assist with resolving queries and occasionally handling complaints in a calm and helpful manner.
- Undertake ad hoc administrative duties as required.
- Ensure reception cover 24/7, including weekends and bank holidays, working flexibly to support colleagues during annual leave or sickness.
Qualifications
- Strong communication and interpersonal skills.
- Enjoys working in a people-focused role and delivering high standards of customer service.
- Can stay calm and professional under pressure.
- Is confident using IT systems and telephones.
- Can work flexibly as part of a supportive team.
- Previous experience in a reception, customer service, or hospital environment would be an advantage, but full training will be provided.
If you are a motivated, customer-focused individual looking to contribute to our welcoming and professional hospital environment, we would love to hear from you. Frimley Health NHS Foundation Trust is committed to being an inclusive and disability-confident employer. We provide first-class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Reception/Switchboard Operator in Farnham employer: Frimley Health NHS Foundation Trust
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception/Switchboard Operator in Farnham
✨Tip Number 1
First things first, make sure you know the ins and outs of the hospital you're applying to. Familiarise yourself with their services and values so you can chat confidently about how you fit into their team during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Reception/Switchboard Operator. This will help you stay calm and professional when dealing with enquiries or complaints in real life.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the application process and what it’s really like working there. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily.
We think you need these skills to ace Reception/Switchboard Operator in Farnham
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you can bring that friendly face and warm welcome to our reception team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework.
Keep It Professional Yet Approachable: While we want to see your personality shine through, remember to keep your tone professional. We’re looking for someone who can balance being friendly with maintaining a professional demeanor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Know Your Role
Familiarise yourself with the responsibilities of a Reception/Switchboard Operator. Understand the importance of being the first point of contact and how your role contributes to creating a welcoming environment for patients and visitors.
✨Practice Your Communication Skills
Since strong communication is key, practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate handling enquiries or complaints, showcasing your calm and professional approach.
✨Showcase Your Customer Service Passion
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you went above and beyond to help someone, as this will resonate well with the interviewers looking for a people-focused individual.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like dealing with a difficult caller or managing multiple tasks at once. Think through your responses in advance, focusing on your problem-solving skills and ability to stay calm under pressure.