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- Tasks: Manage waiting lists and coordinate theatre bookings for surgeons.
- Company: Join the Elective & Diagnostic Booking Team at Wexham Park Hospital.
- Benefits: Make a real difference to patient care in a fast-paced environment.
- Why this job: Be a key contact for patients and enhance their healthcare experience.
- Qualifications: GCSE English and Maths, customer service skills, and hospital experience.
- Other info: Opportunity for continuous service improvement and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
A rare and exciting opportunity has arisen to join the Elective & Diagnostic Booking Team at Wexham Park Hospital, at the heart of the Surgical Directorate. If you are looking for a fast‑paced, rewarding role where you can make a real difference to patient care, this is your chance.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Roles & Responsibilities
- The successful postholder will be responsible for the proactive management of waiting lists and work queues, ensuring patients are scheduled efficiently and in line with Trust and national targets, including RTT and cancer pathways.
- You will coordinate and book theatre lists for surgeons across a range of specialities, working closely with clinical teams to maximise utilisation and ensure effective use of capacity.
- The role requires regular liaison with consultants, clinical teams, and other key stakeholders to support the smooth running of elective and diagnostic services.
- You will also be a key point of contact for patients, providing clear, compassionate, and timely communication throughout their pathway.
- A strong focus on delivering a high standard of customer service is essential, ensuring a professional and supportive experience for both patients and colleagues.
- The postholder will be expected to work accurately under pressure, prioritise workloads effectively, and contribute to continuous service improvement.
Qualifications & Experience
Essential Criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
- Experience of working in a hospital or busy office environment
- Significant experience in difficult patient situations
- Some customer care experience
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable Criteria
- NVQ Level 2 Administration or equivalent practical knowledge
- Call centre experience
- NHS experience
Elective Booking Officer - Surgery employer: Frimley Health NHS Foundation Trust
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Elective Booking Officer - Surgery
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in elective surgery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and scheduling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled difficult situations or improved processes in previous roles. This will highlight your ability to thrive under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Elective Booking Officer - Surgery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Elective Booking Officer role. Highlight any relevant experience in managing waiting lists or working in a hospital environment, as this will show us you understand the demands of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your background makes you a great fit for our team. Be sure to mention your customer service skills and any experience dealing with challenging situations.
Showcase Your Communication Skills: Since you'll be liaising with patients and clinical teams, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors – attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Elective Booking Officer. Familiarise yourself with terms like RTT and cancer pathways, as well as the importance of efficient scheduling. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role requires a strong focus on customer service, be ready to share specific examples from your past experiences where you provided excellent support to patients or colleagues. Highlight how you handled difficult situations with compassion and professionalism.
✨Demonstrate Your Ability to Work Under Pressure
The job can be fast-paced, so prepare to discuss times when you've successfully managed multiple tasks or worked under tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your ability to prioritise effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.