Dispensary Lead Technician

This 12-month fixed-term Band 6 Lead Dispensary Technician role offers an excellent opportunity to develop management, leadership, and operational skills within a busy hospital dispensary.

Working as one of two Lead Pharmacy Technicians, you will ensure the efficient, safe, and cost‑effective delivery of the dispensing service using the EPIC electronic prescribing system.

The role involves coordinating daily workflow across multiple workstreams to maintain a timely service and overseeing all aspects of inventory management, including stock control, safe storage, and waste minimisation.

You will be responsible for investigating discrepancies, incidents, and complaints as required.

As a line manager, you will lead and support a team of Pharmacy Technicians, Dispensary Assistants and Pharmacy Porters, undertaking recruitment, induction, appraisals, rota management and handling performance and attendance issues to ensure high‑quality, patient‑focused service delivery.

Responsibilities & Duties

• Working closely with the Dispensary Manager, the postholder will manage the day‑to‑day workflow and operations of the Dispensary, ensuring efficient service delivery and adherence to quality standards.
• Prepare staff rotas, plan and coordinate training, allocate and delegate daily tasks, and address operational queries to meet departmental needs.
• Maintain and enforce processes for the safe transport and handling of medicines, including refrigerated and controlled drugs, in line with MHRA, CQC and GPhC requirements.
• Investigate and respond to drug errors and complaints, often involving sensitive and complex discussions.
• Oversee staff performance, manage sickness absence, disciplinary and grievance procedures, and ensure accurate and timely documentation.
• Act as a professional lead, modelling effective communication, leadership and negotiation skills to promote a safe, efficient and supportive working environment.

About Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability‑confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and a wide range of professional, management, leadership and clinical skills training.

Here at Frimley Health NHS Foundation Trust, we recognise the importance of a healthy work‑life balance; this benefits not only individuals but also the patients we care for.

We encourage applications from people who wish to work on a flexible basis. Flexibility may mean a range of working patterns and hours, and we do our utmost to work with staff to meet their needs and the needs of our service and its users.

Contact

Name: Aileen Clark
Job title: Dispensary Manager
Email address: Aileen.clark2@nhs.net
Telephone number: 0300 6136501