At a Glance
- Tasks: Support Pathology IT applications and handle queries from GPs and staff.
- Company: Frimley Health NHS Foundation Trust is a leading healthcare provider in the UK.
- Benefits: Enjoy flexible working hours, professional development opportunities, and a healthy work-life balance.
- Other info: Out of hours cover and travel to other sites may be required.
- Why this job: Join a supportive team dedicated to improving healthcare for 900,000 people.
- Qualifications: A Level or equivalent; IT literate with experience in busy office environments.
The predicted salary is between 30000 - 42000 € per year.
Berkshire and Surrey Pathology Services (BSPS) is a joint venture between Ashford and St. Peter’s Hospitals NHS Foundation Trust, Frimley Health NHS Foundation Trust, Royal Surrey County Hospital NHS Foundation Trust, Royal Berkshire NHS Foundation Trust, and Surrey and Sussex Healthcare NHS Trust delivering pathology services to both acute and primary care patients across the network area.
The role of Data Quality Coordinator is to ensure that administration tasks associated with Data Quality and the day to day running of a range of Pathology Applications are handled in an effective and efficient manner. Handling of queries with regards to Pathology Applications from both GPs and trust staff is vital in ensuring that Berkshire and Surrey Pathology Services maintain a close relationship with their users.
Main duties of the job
- This is a hands-on role and as part of the support service you will be required to answer queries via email, self service requests and by phone in a timely manner ensuring that all work requests are logged in accordance with current practice.
- Ensuring that minimum data sets for patient demographics are adhered to within the LIMS and ICE systems. With high attention to detail essential and that appropriate triage and resolution on first contact is the primary objective.
- You will be required to liaise with third party suppliers and contractors to ensure incidents are resolved within agreed SLAs for that system or service.
- Excellent organisational and communication skills are a vital part of this role as constant telephone and VDU usage is required to support end users and the team, so an ability to concentrate on demanding tasks and deal with issues supportively is essential.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
- The post holder will help with the administration tasks and support the use of Pathology IT applications. This will include out of hours cover and travel to other hospital sites.
- To work effectively with other members of the team to achieve team goals, developing and maintaining effective and professional working relationships with colleagues.
- To attend all mandatory training sessions.
- Participate in the training of Pathology users.
- Undertake training and study as necessary to ensure that a high level of personal professional knowledge and expertise is achieved and maintained.
- Always maintain the principles of patient confidentiality.
- Comply with all legislative obligations, including the Data Protection Act, the Health and Safety at Work Act, C.O.S.H.H and departmental policies.
- Any other duties commensurate with the level of the post as determined by the Operational Manager – Pathology Support Services.
Qualifications
Essential criteria
- A Level (or equivalent)
- IT literate – Word, Excel, PowerPoint, and Outlook
- ECDL or equivalent IT qualification
- Trained in the use of Service Desk Solutions
Essential criteria
- Sound experience of working in a busy office environment.
- Working under pressure and with time constraints.
- Experienced in translating data into simple reports or information to present to nontechnical staff in a clear and understandable manner.
- Working unsupervised and using own initiative.
- Experience of NHS or public sector environment
- NHS processes, policies, and protocols
- Experience of working in a user support environment
Essential criteria
- Excellent telephony, verbal and written communication and interpersonal skills.
- Able to work effectively with a wide range of specialists, at all levels, across internal and external organisational barriers.
- Ability to analyse and record accurate information and prioritise work under pressure.
- To provide training in a clear and relatable manner.
- High attention to detail.
- Knowledge of use of support pathology systems - WinPath and ICE
- Knowledge of EPR systems
- Experience of conducting audits.
Essential criteria
- Current driving licence or otherwise independently mobile.
- Able to work across all BSPS sites.
- Able to cover out of hours as required.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Apply online now #J-18808-Ljbffr
Data Quality Coordinator in Frimley employer: Frimley Health NHS Foundation Trust
Frimley Health NHS Foundation Trust is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for all staff. With a strong commitment to professional development, flexible working arrangements, and a focus on maintaining a healthy work-life balance, employees are empowered to thrive both personally and professionally. The Trust's investment in state-of-the-art facilities and innovative healthcare solutions further enhances the rewarding experience of working within this dynamic organisation.
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Data Quality Coordinator in Frimley
✨Tip Number 1
Familiarise yourself with the specific Pathology IT applications mentioned in the job description, such as WinPath and ICE. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight any experience you have in user support environments, especially within the NHS or public sector. This will show that you understand the unique challenges of the healthcare setting and can effectively communicate with both technical and non-technical staff.
✨Tip Number 3
Prepare to discuss how you handle pressure and time constraints, as this role requires working in a busy office environment. Think of specific examples where you've successfully managed multiple tasks or resolved issues quickly.
✨Tip Number 4
Emphasise your attention to detail and ability to analyse information accurately. You might want to prepare a brief example of how you've ensured data quality in previous roles, as this is a key aspect of the Data Quality Coordinator position.
We think you need these skills to ace Data Quality Coordinator in Frimley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Data Quality Coordinator role. Emphasise your organisational skills, attention to detail, and any experience in a busy office environment.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the job description. Mention your understanding of the importance of data quality in pathology services and how your background makes you a suitable candidate for this role.
Highlight Relevant Experience:In your application, focus on any previous roles where you handled data, provided user support, or worked under pressure. Use specific examples to demonstrate your ability to translate complex information into understandable formats.
Showcase Communication Skills:Since excellent communication is vital for this position, include examples of how you've effectively communicated with various stakeholders in past roles. This could be through training sessions, presentations, or resolving queries.
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Know Your Data Quality Basics
Make sure you understand the fundamentals of data quality, especially in a healthcare context. Be prepared to discuss how you would ensure accurate patient demographics and handle queries related to Pathology Applications.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain complex information simply, so think about examples where you've done this successfully.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially under pressure. Share specific examples from your past experiences that highlight your ability to stay organised and efficient.
✨Familiarise Yourself with Relevant Systems
If you have experience with LIMS, ICE, or any other relevant pathology systems, make sure to mention it. If not, do some research on these systems to show your willingness to learn and adapt quickly.
