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- Tasks: Support Orthopaedic Consultants with administrative tasks and patient care coordination.
- Company: Join Frimley Health NHS Foundation Trust, a leader in inclusive healthcare.
- Benefits: Enjoy flexible working hours, professional development, and a healthy work-life balance.
- Other info: Previous office experience and a proactive attitude are essential.
- Why this job: Make a meaningful impact in the NHS while thriving in a dynamic team environment.
- Qualifications: GCSEs or equivalent; NVQ Level 3 in Administration preferred.
The predicted salary is between 28800 - 43200 £ per year.
View more categories View less categories Discipline Clinical ,Operations ,Administration Position Type Permanent Hours Full Time Result Type Jobs
Job summary
An exciting opportunity has arisen for a highly motivated and detail-oriented Clinical Admin Support Officer to join our dynamic Orthopaedic Clinical Admin team at Frimley Park Hospital.
This role is ideal for individuals who thrive in a fast-paced environment and possess strong organisational, interpersonal, and time management skills. You will play a key role in supporting Orthopaedic Consultants and their clinical teams, ensuring the smooth running of administrative processes and patient care coordination.
We are looking for candidates who have previous administrative experience, a keen eye for accuracy, and a positive, proactive attitude towards change. In this role, you\’ll handle a diverse and complex workload, making it both challenging and rewarding.
If you are enthusiastic, adaptable, and ready to make a meaningful impact within the NHS, we would love to hear from you.
Main duties of the job
We are dedicated to providing high-quality healthcare. We are looking for a Administrative Support Officer to join our team. This role will support the department in managing administrative tasks, ensuring that operations run smoothly and assisting in delivering excellent patient care.
Key Responsibilities:
- Plan and organise your work schedule effectively, utilizing appropriate planning tools and reporting any challenges in meeting deadlines promptly.
- Process requests from consultants for urgent correspondence, medico-legal reports, and any other ad-hoc documentation in line with Trust policies.
- Collect and organise necessary information to support your work activities, maintaining confidentiality in line with organisational procedures.
- Respond to queries from colleagues, GPs, and patients in a timely, courteous, and professional manner.
- Implement secure systems for storing resources, including computerised patient information, in line with best practices and Trust procedures.
- Scan and upload relevant medical documents into the Trust\’s Electronic Patient Record (EPR) system.
- Assist clinicians with sending letters through Epic, including managing incomplete patient information and adding necessary attachments.
- Ensure all phone calls are handled professionally and in a timely manner.
- Operate Epic and other IT systems efficiently to fulfil departmental requirements.
- Provide administrative support for the virtual fracture clinic and other departmental needs as required.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Job description
Job responsibilities
For a comprehensive list of all duties and tasks associated with this role, please refer to the job description/person specification attached.
Job description
Job responsibilities
For a comprehensive list of all duties and tasks associated with this role, please refer to the job description/person specification attached.
Person Specification
Qualifications
Essential
- Good education to GCSE standard or equivalent experience
- NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential
- Experience of working in an office environment
- Competent with current software programmes
- Experience of working within a team environment
Desirable
- Working in the NHS either in a hospital/private practice/GP setting
Skills
Essential
- Ability to communicate clearly
- Ability to follow clear instructions and feedback to senior staff
- Ability to work with minimal supervision
- Ability to prioritise workload
Desirable
- Analyse situations to resolve patient problems
- Knowledge of NHS targets
- Understanding of medical terminology
Person Specification
Qualifications
Essential
- Good education to GCSE standard or equivalent experience
- NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential
- Experience of working in an office environment
- Competent with current software programmes
- Experience of working within a team environment
Desirable
- Working in the NHS either in a hospital/private practice/GP setting
Skills
Essential
- Ability to communicate clearly
- Ability to follow clear instructions and feedback to senior staff
- Ability to work with minimal supervision
- Ability to prioritise workload
Desirable
- Analyse situations to resolve patient problems
- Knowledge of NHS targets
- Understanding of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Heatherwood Hospital
Brook Ave
Ascot
SL5 7GB
Employer\’s website
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Clinical Admin Support Officer employer: Frimley Health NHS Foundation Trust
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Admin Support Officer
✨Tip Number 1
Familiarise yourself with the NHS structure and terminology. Understanding the specific language and processes used in the NHS will help you communicate effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Frimley Health NHS Foundation Trust. Engaging with them can provide valuable insights into the workplace culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully managed administrative tasks or resolved conflicts, as these will showcase your problem-solving skills.
✨Tip Number 4
Demonstrate your organisational skills by discussing specific tools or methods you use to manage your workload. This could include software you’re familiar with or techniques for prioritising tasks, which are crucial for the Clinical Admin Support Officer role.
We think you need these skills to ace Clinical Admin Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant administrative experience and skills that align with the Clinical Admin Support Officer role. Emphasise your organisational abilities, attention to detail, and any experience in a healthcare setting.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the NHS. Mention specific examples of how your previous experience has prepared you for the challenges of this position, particularly in managing complex workloads and supporting clinical teams.
Highlight Relevant Skills: In your application, clearly outline your communication skills, ability to follow instructions, and experience with IT systems. These are essential for the role, so provide concrete examples of how you've demonstrated these skills in past positions.
Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Showcase Your Organisational Skills
As a Clinical Admin Support Officer, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experience where you successfully organised your workload and met deadlines, highlighting any tools or methods you used.
✨Familiarise Yourself with NHS Procedures
Understanding the NHS framework and its procedures is crucial for this role. Brush up on relevant policies and practices, especially those related to patient confidentiality and administrative processes, so you can speak confidently about them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to resolve issues or manage conflicts in a professional setting, particularly in a healthcare context.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully interacted with colleagues, patients, and other stakeholders in the past. Practice articulating your thoughts clearly and professionally, as this will be essential in your day-to-day responsibilities.