Catering Assistant

Overview

If you are you looking for an opportunity to make a difference and work in a fast paced, highly rewarding department, our Catering team at Frimley Park Hospital is recruiting a Catering Assistant to assist in the provision of a highly professional and customer focused catering service to all patients, staff and visitors. The role requires that the job holder follows the duties laid out by the Patient Service Supervisor in the day-to-day operational management of the service. You\’ll be expected to treat visitors and staff in a welcoming, friendly and efficient manner, whilst maintaining the highest standards of cleanliness and hygiene. You\\\’ll be working as part of a motivated team in the main patient service area and Pinetree\\\’s restaurant. On a typical day you can expect to serve food and drinks in patient or staff dining outlets, assist in food preparation, support wards in delivering their food service, undertake cashier duties, and proactively support continued innovation and development of the department. The job holder will assist the Supervisor to expand and/or make recommendations for improving standards and enhancing the service to all customers. This would be through quality initiatives and by looking at ways of maximising good customer care and income generation. You\\\’ll need to be aware of menu content whilst understanding the importance of portion control, food presentation and customer care. In addition, you must ensure that the privacy and dignity of visitors, staff and patients is respected at all times. This role is with Frimley Health NHS Foundation Trust, serving a population across Berkshire, Hampshire, Surrey and south Buckinghamshire.

Responsibilities

• Prepare food service areas and equipment e.g. placing equipment ready for use (woks, fryers etc.)
• Serve food and drinks in patient/staff dining outlets and on the patient meal assembly belt
• Ensure a full supply of crockery and cutlery to the restaurant during service hours
• Deliver and collect meal trolleys to/from wards and departments
• Deliver catering supplies to wards and departments including call orders
• Menu collation, picking of all ward food according to menu choice and record information
• Assist in food preparation e.g. peeling vegetables, prepping salad items, traying up and labeling items
• Assessment of good portion control, manage food waste and appropriate record keeping
• Decant chilled food
• Regeneration of food and garnishing
• Adhere strictly to standard recipes and production methods, check food and beverages served for quantity, quality and appearance and maintain correct standards of hygiene and temperature control as per HACCP
• Operate cash registers in retail areas, including receipt and accounting of cash and vouchers, operation of cash register to give correct change, ensuring cash security, maintaining records relating to cash handling, balance cash takings with till receipts and account for differences
• Comply with all organisational and departmental procedures relating to cash handling and security
• Replace or refund patients or retail customers to ensure immediate customer satisfaction, escalating to supervisor or manager as required

Qualifications

• Catering experience is desirable but not essential, as full training will be given
• A certificate in food safety is desirable but not essential
• Willingness to work as part of a team and to carry out individual duties
• Excellent customer care and communication skills
• Ability to interact with a high number of people daily and support a welcoming environment
• Adherence to departmental standards and food hygiene regulations
• Flexibility to work 37.5 hours per week (7.30am–3.30pm) five days a week or 20 hours per week (17.00pm–21.00pm) over four days, as required
• Must pass Maths and English assessment as part of the recruitment process
• sponsorship is not available for this role