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- Tasks: Join our admin team to support training courses and enhance staff development.
- Company: Frimley Health NHS Foundation Trust is dedicated to inclusive healthcare and employee growth.
- Benefits: Enjoy flexible working hours, professional development, and a supportive work-life balance.
- Why this job: Make a real impact on patient care while gaining valuable customer service skills.
- Qualifications: No prior experience needed; just a passion for learning and helping others.
- Other info: Complete a Level 2 Customer Service Practitioner Apprenticeship while you work.
Do you want to work as part of a highly successful administration team within learning and development. You will administer training courses in a timely manner, ensuring effective communication to all our customers. As well as, being a central holding place in the organisation for knowledge about training courses.
You will be working as part of a learning and development team.
You will be administrative support for all areas within learning and development, including mandatory and statutory training and corporate induction. You will ensure training records are kept up to date in a timely manner, as well as providing customer care to all levels of staff within the organisation, whilst role modelling the Frimley Health values.
Whilst in post you will work towards and complete the Level 2 Customer Service Practitioner Apprenticeship., Working as part of a team to administer training courses that benefit staff by equipping them to provide better, safer patient care by:
· Keeping accurate training records and provide reports.
· Administering training courses in a timely manner, ensuring effective communication to all users.
· Supporting others to administer their training courses in a timely way.
· Being a central holding place in the organisation for knowledge about training courses.
· Monitor and respond appropriately in regards to the Learning and OD inbox.
· Doing all the above in the most efficient and effective way
KEY TASKS & Responsibilities:
1. Course creation and booking
1.1. Process course administration forms for new training courses, ensuring the venues are booked and, if required, that equipment is in place and catering is organised.
1.2. Create new training courses on Oracle Learning Management (OLM) system.
1.3. Support OLM training coordinators to book their staff onto appropriate courses, in a way that maximises attendance and minimises impact on service delivery.
2. Service to Delegates
2.1. Act as a first point of contact, responding to telephone calls, emails and face to face enquiries about training. Do so in line with the organisation values and customer care standards.
2.2. Provide advice and information to staff about all training courses offered by the organisation.
2.3. Issue joining instructions, pre-course work and reminders to delegates.
3. Marketing courses
3.1. Update training information as required.
3.2. Update and circulate the course calendar
4. Service to Trainers and the Education & Learning Directorate
4.1. Provide a tutor pack with signing in sheet (from OLM), class list and evaluation sheets.
4.2. Prepare course materials (handouts) and store in boxes in the department for trainers to collect.
4.3. Assist the Band 4 Administrators with their workload as and when the need arises, provide cover during annual and sick leave.
5. Course attendance
5.1. Ensure that course signing in sheets are input to OLM in a timely manner, ready for reporting.
5.2. Action the Training policy regarding non-attendance (DNA) of Statutory / Mandatory training courses, sending letters to individuals and managers.
6. Reporting
6.1. Run standard reports from OLM and circulate at determined by departmental reporting schedule.
Whilst in post you will work towards and complete the Customer Service Practitioner Level 2.
This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding. It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.
This job description should be read in conjunction with thenon-supervisory JD addendum.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
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Apprentice Administrator - Learning and Development | Frimley Health NHS Foundation Trust employer: Frimley Health NHS Foundation Trust
Contact Detail:
Frimley Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Administrator - Learning and Development | Frimley Health NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the Frimley Health NHS Foundation Trust's values and mission. Understanding their commitment to patient care and staff development will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Gain a basic understanding of the Oracle Learning Management (OLM) system, as it's crucial for the role. You can find online tutorials or resources that explain how OLM works, which will show your initiative and readiness to hit the ground running.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios with friends or family. Since the role involves being a first point of contact for training queries, showcasing your ability to handle inquiries effectively will be beneficial during the interview process.
✨Tip Number 4
Network with current or former employees of Frimley Health NHS Foundation Trust on platforms like LinkedIn. They can provide insights into the company culture and the specific demands of the Apprentice Administrator role, giving you an edge in your application.
We think you need these skills to ace Apprentice Administrator - Learning and Development | Frimley Health NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Apprentice Administrator position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and education. Emphasise any previous administrative roles or customer service experience that showcases your ability to support training courses effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific aspects of the Frimley Health values that resonate with you and explain how you can contribute to the learning and development team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Frimley Health NHS Foundation Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with terms like 'course administration', 'customer care', and 'training records' as these will likely come up during your interview.
✨Showcase Your Communication Skills
As this role involves effective communication with various stakeholders, prepare examples of how you've successfully communicated in previous roles. Think about times when you resolved issues or provided excellent customer service.
✨Demonstrate Teamwork
This position requires working as part of a team. Be ready to discuss your experiences in collaborative environments, highlighting how you contributed to team success and supported colleagues.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the training courses, team dynamics, or opportunities for professional development within the organisation to show your genuine interest.
