At a Glance
- Tasks: Support sales teams with accurate pricing, promotions, and customer submissions.
- Company: Join a cooperative culture focused on better nutrition and shared success.
- Benefits: Enjoy competitive salary, generous pension, private healthcare, and flexible working hours.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real impact in a growing team while developing your skills.
- Qualifications: 3-4 years in sales support or operational roles with strong attention to detail.
The predicted salary is between 29700 - 36300 £ per year.
The Sales Support Officer deliversaccurate, timelyand compliant execution of UK sales support activities, including sales administration, pricing and promotional processes, and customer submissions.
The role acts as a key operational contact between Sales teams, customers and internal functions, ensuring smooth execution of commercial processes and supporting overall service delivery.
- Execute core sales support processes including sales reporting, pricing and promotional administration, and customer submissions.
- Ensure all activities are completed accurately and within agreed timelines.
- Maintain adherence to defined procedures and controls.
- Customer & Operational Coordination
- Act as a day-to-day contact for customers on operational matters.
- Lead cross-functional coordination to resolve operational issues, manage priorities and improve execution effectiveness.
- Master Data & System Accuracy
- Maintain and update customer and pricing data within systems (SAP, Salesforce).
- Ensure accuracy and completeness of master data supporting execution.
- Support system and process consistency.
- Pricing, Promotions & Administration
- Execute pricing updates and promotional entries in line with approved terms.
- Own pricing and promotional execution for assigned customers, ensuring accuracy, governance compliance and timely resolution of escalations.
- Support administration of customer agreements and rebate processes.
- Monitor and resolve discrepancies in pricing and documentation.
- Process Compliance & Improvement
- Ensure adherence to processes and governance standards.
- Identifyand flag inefficiencies or risks.
- Identify, recommend and implement process improvements that enhance customer service, operational efficiency and data quality.
- Stakeholder Communication
- Maintain contact with Sales, Finance/FSSCand Supply Chain.
- Ensure clear communication of timelines and issue resolution.
- Support alignment between commercial and operational execution.
- What we ask
- 3–4 years in sales support, commercial administration or operational roles.
- Strong attention to detail and accuracy.
- Structured andorganisedapproach.
- Ability to manage multiple tasks and deadlines.
- Clear communication and stakeholder coordination.
- Ability to work independently within defined processes.
What we offer
- Pension: Up to 13.7% employer contribution (age-dependent)
- Healthcare: Private medical cover (BUPA) + Medicash
- Death in Service: 4x salary
- Group Income Protection Scheme Holiday: 25 days + 8 UK bank holidays + Birthday off
- Flex
Benefits: Summer Hours (1pm Friday finishes – July/Aug) Winter Wellness (2 hours/week for personal wellness – Nov–Jan)
4pm Friday finishes (standard weeks) £28/month WFH broadband allowance
The UK Opco has significant growth ambitions over the next 3-5years with the objective to become a key partner to UK retailers across branded and PL portfolios.
The grocery sales team consists of 3 account manager, 1 sales support manager and 3 sales support executives.
The sales support manager will be responsible for the sales support team and reports into the head of the grocery.
The head of grocery sits in the Management Team, and reports into the Managing Director.
Why work with us
An inspiring purpose
Better nutrition for the world and a good living for our farmers, now and for generations to come.
- A cooperative culture
- Driven by global collaboration, respect, and shared success
- Space to aim higher, with autonomy and a clear focus
- Your growth fuels ours
We invest in your personal and professional development through training and education.
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Senior Sales Support Officer employer: FrieslandCampina
As a Senior Sales Support Officer, you will thrive in a cooperative culture that values global collaboration and shared success. With significant growth ambitions, the company offers robust benefits including a generous pension scheme, private healthcare, and unique wellness initiatives, all designed to support your personal and professional development. Join us in our inspiring mission for better nutrition and enjoy a workplace that encourages autonomy and aims higher together.
