Technical Support Specialist in Southampton

Job Description:Key ResponsibilitiesProvide Technical assistance to Customers on Test & Measurement products, primarily on the telephone, but also through email and remote access to devices when required.Handle common problems independently and manage more complex issues by liaising with internal product specialists when required.Log all support activities into the corporate ticket system aligning with company policiesVerify and diagnose customer reported issues utilizing EXFO equipment creating a solution where possibleValidate software fixes and improvementsAct as a customer advocate when escalations are requiredoccasionally provide training either web-based or on siteTechnical ResponsibilitiesKnowledge of various Windows and Linux operating systemsKnowledge of Optical Fibre [PONS, dispersion and referencing}, Ethernet {transport & data} technologies and test methodologies.Ability to interpret technical information and provide clear and concise responsesAble to follow a logical fault-finding process to find a conclusion to technical issuesproactively maintain knowledge of evolving technologies and standardsCompetenciesCustomer orientated attitudehave a solution approach to issuesBe autonomous with resolutionsProfessional RequirementsAble to communicate well in English, other languages are an assetRelevant education and/ work experience in the Telecommunication sectorAbility to travel peridoicallyEXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr