At a Glance
- Tasks: Lead a team to run a successful shop while supporting hospital patients and staff.
- Company: Join the Friends of the Friarage Charity, making a real difference in healthcare.
- Benefits: Competitive pay, flexible hours, and a rewarding role that impacts lives.
- Other info: Enjoy a dynamic work environment with opportunities to develop your leadership skills.
- Why this job: Be part of a compassionate team and contribute to vital hospital services.
- Qualifications: Retail management experience and a passion for customer care are essential.
The predicted salary is between 28 - 29 € per hour.
Are you a compassionate, people person with extensive retail experience? If so, keep reading… We’re looking for an experienced retail manager to take on the role of shop manager at the Friarage Hospital Shop in Northallerton. This is a job with a difference. Not only will you be running a highly successful newsagent but also leading a team of employed staff and volunteers to:
- Deliver a valued service to patients, carers and staff at the hospital.
- Act as a shop window for the work of the Friends of the Friarage Charity.
- Know that all proceeds from the shop are reinvested into services at the Friarage Hospital.
You will have a background in retail management, and experience leading a team of people to deliver high quality customer care and the best possible financial returns. Ideally this will include working with, leading and developing volunteers. You will be passionate about service quality and customer care bringing energy and passion to the role, consistently showing your skill for working with and through people to achieve the objectives of the charity. In return, you will have a rewarding role, knowing that your contribution makes a difference to the patients, visitors and staff of the Friarage Hospital.
If you’re interested and think you’re the person we’re looking for please contact Celia Curry (administrator) for an informal discussion on 07845 202234.
Contract: Permanent (subject to probationary period)
Hours: Up to 37.5 hours per week (Negotiable for the right candidate)
Pay: Up to £14.20 per hour (Negotiable subject to experience)
DBS: Appointment to this post will be subject to a satisfactory DBS check
References: Appointment to this post will be subject to satisfactory references.
How to apply: Applications should be made in writing via CV with a covering letter explaining how you meet the requirements of the job description and person specification. You should provide the names and contact details of two referees. Applications should be sent to Tony Young, Trustee, c/o Friends of the Friarage Administrator, Room 47, Admin Building, Friarage Hospital, Northallerton, DL6 1JG. Alternatively email your application to Tony Young at celiacurry@friendsofthefriarage.org.uk
Closing Date: applications will close at midday on 08 May 2026
Interviews: interviews are expected to be held on 21 May 2026
Shop Manager employer: Friends of the Friarage
At the Friarage Hospital Shop, we pride ourselves on being an exceptional employer that values compassion and community service. Our supportive work culture fosters collaboration among staff and volunteers, providing ample opportunities for personal and professional growth while making a meaningful impact on the lives of patients and visitors. Join us in a role where your leadership not only drives retail success but also contributes to vital hospital services, all within the welcoming environment of Northallerton.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who have experience in charity shops or hospital environments. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show your passion! When you get the chance to meet potential employers, whether at a networking event or an informal chat, let your enthusiasm for customer care and service quality shine through. It’s all about making that personal connection!
✨Tip Number 3
Prepare for the interview by researching the Friends of the Friarage Charity. Understand their mission and how the shop contributes to the hospital. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital age in retail management.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Shop Manager role. Highlight your retail management experience and any leadership roles you've had, especially with volunteers. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain how your skills and passion for customer care make you the perfect fit for our team. We love seeing genuine enthusiasm, so let your personality come through!
Provide Strong References:When listing your referees, choose people who can vouch for your retail experience and leadership abilities. We want to hear about your impact in previous roles, so pick wisely and ensure they’re ready to speak on your behalf!
Apply Through Our Website:We encourage you to submit your application via our website or email it directly to Tony Young. This way, we can keep everything organised and ensure your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Friends of the Friarage
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Friarage Hospital Shop and its mission. Understand how the shop supports the hospital and the community. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams, especially volunteers. Prepare examples of how you've motivated and developed others in a retail setting. Highlight your ability to create a positive environment that enhances customer service.
✨Emphasise Customer Care
Since this role is all about delivering high-quality customer care, think of specific instances where you’ve gone above and beyond for customers. Share stories that demonstrate your compassion and commitment to service, as this aligns perfectly with the shop's values.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the shop’s future plans, how they engage with volunteers, or ways to improve customer experience. It shows you’re proactive and genuinely interested in contributing to their mission.
