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- Tasks: Lead a team to deliver exceptional service at the Friarage Hospital Shop.
- Company: Join a compassionate charity-focused team making a real difference.
- Benefits: Competitive pay, flexible hours, and a rewarding role.
- Other info: Permanent position with opportunities for personal growth.
- Why this job: Make an impact on patients and staff while developing your leadership skills.
- Qualifications: Retail management experience and a passion for customer care.
The predicted salary is between 28 - 29 £ per hour.
Are you a compassionate, people person with extensive retail experience? If so, keep reading… We’re looking for an experienced retail manager to take on the role of shop manager at the Friarage Hospital Shop in Northallerton. This is a job with a difference. Not only will you be running a highly successful newsagent but also leading a team of employed staff and volunteers to:
- Deliver a valued service to patients, carers and staff at the hospital.
- Act as a shop window for the work of the Friends of the Friarage Charity.
- Know that all proceeds from the shop are reinvested into services at the Friarage Hospital.
You will have a background in retail management, and experience leading a team of people to deliver high quality customer care and the best possible financial returns. Ideally this will include working with, leading and developing volunteers. You will be passionate about service quality and customer care bringing energy and passion to the role, consistently showing your skill for working with and through people to achieve the objectives of the charity. In return, you will have a rewarding role, knowing that your contribution makes a difference to the patients, visitors and staff of the Friarage Hospital.
If you’re interested and think you’re the person we’re looking for please contact Celia Curry (administrator) for an informal discussion on 07845 202234.
Contract: Permanent (subject to probationary period)
Hours: Up to 37.5 hours per week (Negotiable for the right candidate)
Pay: Up to £14.20 per hour (Negotiable subject to experience)
DBS: Appointment to this post will be subject to a satisfactory DBS check
References: Appointment to this post will be subject to satisfactory references.
How to apply: Applications should be made in writing via CV with a covering letter explaining how you meet the requirements of the job description and person specification. You should provide the names and contact details of two referees. Applications should be sent to Tony Young, Trustee, c/o Friends of the Friarage Administrator, Room 47, Admin Building, Friarage Hospital, Northallerton, DL6 1JG. Alternatively email your application to Tony Young at celiacurry@friendsofthefriarage.org.uk
Closing Date: applications will close at midday on 08 May 2026
Interviews: interviews are expected to be held on 21 May 2026
Shop Manager in Northallerton employer: Friends of the Friarage
Contact Detail:
Friends of the Friarage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Northallerton
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who might know about opportunities at the Friarage Hospital Shop. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for that interview! Research the Friends of the Friarage Charity and think about how your experience aligns with their mission. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your people skills! Since this role is all about leading a team and providing excellent customer care, consider doing mock interviews with friends or family to showcase your compassionate side.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the Friarage Hospital Shop.
We think you need these skills to ace Shop Manager in Northallerton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail management background and any experience with leading teams, especially volunteers. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your passion for customer care aligns with our mission at the Friarage Hospital Shop. Share specific examples of how you've delivered high-quality service in the past – we love a good story!
Provide Strong References: When listing your referees, choose people who can vouch for your retail experience and leadership skills. Make sure to ask them beforehand if they’re happy to be contacted. We appreciate references that can speak to your character and work ethic!
Apply Through Our Website: We encourage you to submit your application via our website or email it directly to Tony Young. This way, we can ensure your application gets to the right place quickly. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at Friends of the Friarage
✨Know Your Stuff
Before the interview, make sure you understand the role of a shop manager in a hospital setting. Familiarise yourself with the charity's mission and how the shop contributes to patient care. This will show your genuine interest and commitment to the cause.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams, especially volunteers. Prepare examples of how you've motivated staff and improved customer service in previous roles. Highlighting your ability to work with diverse groups will resonate well with the interviewers.
✨Emphasise Compassion and Customer Care
Since this role is about serving patients and staff, be prepared to talk about your approach to customer care. Share specific instances where you've gone above and beyond to ensure a positive experience for customers, demonstrating your compassionate nature.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the charity. Ask about the challenges the shop faces or how they measure success. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.