Fundraising Officer

Fundraising Officer

• Reports to Head of Fundraising and Communications
• Aberdeen City Centre (office-based)
• Full time (37.5 hours) Probationary period applies
• Salary provided separately

Background

This is a varied and rewarding role at the heart of Friends of ANCHOR's fundraising programme. Supporting individual fundraisers, coordinating events and managing supporter relationships, you’ll play a key role in helping us raise funds that make a direct difference to patients and families across the North-east of Scotland.

We’re looking for a capable, personable and highly organised individual with a minimum of three to four years’ experience in a relevant role. You will be dependable and bring enthusiasm, energy and pace to match our small, high-performing team. As a first point of contact for many of our supporters - by phone, email and in person - you will be professional, warm, and able to put people at ease quickly. You will also be a diligent record-keeper, comfortable managing multiple priorities, and confident working in a busy, fast-paced environment.

Essential skills and experience

• 3-4 years’ experience in customer service, fundraising, events, administration or stakeholder engagement
• Strong organisational skills and ability to manage competing priorities
• Excellent attention to detail
• Strong written and verbal communication skills
• Proficiency in Microsoft Outlook, Excel and Word
• Basic digital/content skills and confidence using social media professionally
• Full UK driving licence (access to a charity pool car is provided when required)

Desirable skills and experience

• Experience using databases or CRM systems such as Raiser’s Edge, Donorfy or Salesforce
• Experience in a charity or fundraising environment

Key attributes

• Proactive and solutions-focused
• Highly organised and reliable
• Accuracy and detail-oriented
• Comfortable working at pace
• Collaborative team player
• Confident working independently when required

Key responsibilities of the role

Fundraising support

Provide proactive, supporter-focused coordination across individual giving:

• Act as a responsive and professional first point of contact for supporter enquiries
• Deliver end-to-end support for individual fundraisers, including onboarding, providing materials, social media promotion, and ongoing engagement
• Ensure timely and personalised acknowledgement of fundraising efforts to support retention
• Support the delivery of fundraising campaigns and appeals including the charity’s milestone 30th anniversary year in 2027

Event coordination

Play a hands-on role in the charity’s events and campaigns throughout the year. You’ll take ownership of selected events and support wider programme delivery too:

• Take lead responsibility for end-to-end delivery of the charity’s challenge events including Kiltwalk, Beast Race, Edinburgh Marathon Festival, Ride the North and an annual Skydive. Manage recruitment and sign-ups, fundraising support and on-the-day operations.
• Support delivery of key events, including Brave and Courage on the Catwalk (P&J Live), Golf Event (Peterculter Golf Club and The Chester Hotel), Breakfast of Champions, our festive campaign, and our 30th anniversary programme
• Provide on-the-day support for events, including occasional evening and weekend work
• Support post-event follow-up, including income reconciliation and supporter stewardship

Data, administration and finance

Data is central to this role, and accuracy is critical. You will:

• Maintain and update the CRM system as it pertains to your stakeholders, ensuring accuracy, consistency and GDPR compliance
• Carry out data entry, cleansing and reporting to support fundraising performance and insight

Process donations and support basic financial administration

• Maintain organised records and documentation within SharePoint to support audit and reporting requirement

Success in this role

The successful candidate will:

• Deliver an excellent experience for supporters and fundraisers
• Coordinate challenge events efficiently and professionally
• Maintain accurate supporter data and records
• Contribute to income growth and supporter retention
• Represent Friends of ANCHOR positively at all times

What we can offer you

We are a small, ambitious team that takes pride in delivering high-quality work and making a genuine difference.

You will work alongside supportive and dedicated colleagues, where your contribution will directly impact patients and families across the North-east of Scotland.

We offer:

• A supportive, mission-driven working environment within our fundraising office on Queens Road in Aberdeen
• Opportunities to develop your skills across fundraising, events and supporter engagement
• A team social budget and a funded wellbeing programme delivered during working hours
• Support and funding for training and professional development

Occasional out-of-hours work is required, typically around major events or campaign activity including challenge events managed by this post-holder. This is managed through time off in lieu, agreed with your manager.