Branch Manager - Introductory care FTC

Friends Helping at Home was founded in 2018 with a simple but powerful vision: to provide at-home care to the standard we would want for our own loved ones. We are an introductory care service, connecting clients with carefully selected self-employed service providers. Rather than delivering care directly, we focus on building meaningful relationships, understanding individual needs, and making thoughtful, compatible introductions. What sets us apart is our focus on lifestyle as much as care. We believe support at home should enable people to live well, stay independent, and continue enjoying the things that matter most to them, not just meet basic care needs.

At the heart of everything we do are our two non-negotiables: no rushed visits and a no stranger policy. We believe care should never feel transactional, there should always be time to care, and every visit should be from a familiar, friendly face. As we grow across North Somerset, we are looking for a proactive and community-focused Branch Manager to help us expand our reach while staying true to these values.

Role Overview

This is a people-focused, relationship-driven role where you will be responsible for growing both sides of the business: developing a strong client base and building a reliable network of self-employed service providers. You will act as the local face of the business: building trust in the community, making meaningful matches, and creating a supportive hub so that service providers feel connected, valued, and part of a community.

Key Responsibilities

• Growing the Client Base
• Actively promote the branch within the local community
• Attend community events and networking opportunities
• Play a key role in local marketing initiatives
• Meet prospective clients in their homes to understand their needs and preferences
• Match clients with suitable self-employed service providers, ensuring compatibility and high-quality introductions
• Growing the Service Provider Network
• Attract self-employed service providers to join the local network through marketing and outreach
• Manage enquiries from prospective service providers
• Meet with potential providers to assess suitability for inclusion in the network
• Facilitate onboarding into the network (non-employment basis)
• Build strong, ongoing relationships with service providers
• Create a supportive and social environment so providers feel part of a community
• Act as a key point of contact, maintaining engagement and network quality

What We’re Looking For

• A confident, people-oriented professional who enjoys building relationships
• Experience in care, recruitment, community engagement, or a similar field
• Strong communication and interpersonal skills
• Self-motivated with the ability to work independently and drive local growth
• Empathy and a genuine interest in improving people’s quality of life
• Organised and proactive, with good problem-solving abilities
• Full UK driving licence and access to a vehicle

What We Offer

• Competitive salary with performance-related bonus
• The opportunity to build and grow your own local branch
• A meaningful role making a real difference in people’s lives
• Support from a growing and values-driven organisation
• Flexibility and autonomy in how you manage your area

How to Apply

If you’re passionate about community-based care and want to play a key role in growing a supportive local network, we’d love to hear from you. Please send your CV and a little bit about you.