At a Glance
- Tasks: Welcome guests with a smile and create memorable experiences at Friendly’s.
- Company: Join a fun, family-friendly restaurant that values every guest.
- Benefits: Flexible hours, friendly team environment, and opportunities for growth.
- Other info: Perfect for high school and college students looking for part-time work.
- Why this job: Be the first face guests see and make their day special!
- Qualifications: Great people skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
WELCOMER MISSION
To ensure that every guest feels welcome and glad they came to Friendly’s.
ESSENTIAL FUNCTIONS
- Offer a sincere, personal welcome to every guest entering the restaurant.
- Smile and make eye contact.
- Anticipate the guest’s needs and react before they need to ask.
- Make each guest feel important and special, especially kids!
- Help the guest understand the Friendly’s experience – check if new or returning.
- Make the guest aware of specials or featured products.
- Maximise seating efficiency.
- Deliver rolled, clean silverware to each table.
- Wait until each guest is seated before presenting menus open to specials if any.
- Ask if the guest knows what they would like to drink, recommend a Fribble, and if yes, take the order and either get it yourself or deliver it to the server.
- Constantly inspect the dining room to ensure tables to be seated are perfectly reset.
- Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
- Create an emotional attachment to our restaurant by helping our guests create great memories.
GENERAL JOB REQUIREMENTS
- Must read, write, and communicate in English as it relates to the job and to the safety regulations.
- Must be able to perform all job functions safely.
- Must meet the company performance standards for the job.
- Must participate in company orientation and training.
- Must be able to follow instructions.
- Must be able to work the scheduled / assigned times and required overtime for the position.
- Must be able to use, or learn to use, the equipment and tools used to perform the job.
SPECIFIC JOB SKILLS AND QUALIFICATIONS
- High School Diploma / GED preferred.
- Food Service background / experience preferred.
- Must have excellent people skills.
- Must have basic math skills.
- Must be able to stand and walk for extended periods of time.
- Must know safety information regarding all materials used within the scope of the work.
Welcomer - Greeter (Franchise) in Horsham employer: Friendly's Restaurants
Friendly's Restaurants in Reading is an excellent employer that prioritises a supportive and dynamic work environment, where teamwork and communication are key to success. We offer flexible scheduling and opportunities for personal growth, ensuring that our Grill Cooks not only excel in their roles but also enjoy a fulfilling career in the hospitality industry. Join us to be part of a team that values quality food and a positive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Welcomer - Greeter (Franchise) in Horsham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Friendly's Restaurants. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Friendly's Restaurants
Don't be shy about reaching out to Friendly's Restaurants directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Welcomer - Greeter (Franchise) in Horsham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Friendly's Restaurants and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Friendly's Restaurants
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
