At a Glance
- Tasks: Lead daily restaurant operations and enhance guest experiences while boosting profits.
- Company: Join a vibrant franchise with a focus on teamwork and growth.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Dynamic role with plenty of opportunities to learn and grow.
- Why this job: Make a real impact by training and developing your team in a fun environment.
- Qualifications: 1 year of restaurant management experience and a passion for leading teams.
The predicted salary is between 12 - 15 £ per hour.
The Hourly Manager is responsible and accountable for:
- Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience.
- Labor Scheduling/Revenue Control - Meets shift goals for service, sales, and controls (revenue, food and labor). Checks out all crew members to follow up on shift goals and assignments and to provide feedback.
- Crew Training and Certification - Trains and develops crew members, creates an environment that is conducive to learning by allowing people to make mistakes as they learn. Quickly addresses employees who are not successfully completing their plans and redirects their efforts.
- Recruitment and Selection - Provides candidates with appropriate and timely information about the position, the organization, and the selection process.
- Service & Marketing - Execute Local Store Marketing, act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram.
- Execution of Housekeeping Systems - DOP’s posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget.
- Maintenance and Repair - Facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, identify M&R issues, maintain restaurant lighting per standard.
Requirements:
- Experience: Minimum of one (1) year of restaurant management experience. Must have a proven track record of achieving results and building successful teams.
- Education: High school graduate or GED equivalent.
Hourly Manager (Franchise) in Horsham employer: Friendly's Restaurants
Friendly's Restaurants in Reading is an excellent employer that prioritises a supportive and dynamic work environment, where teamwork and communication are key to success. We offer flexible scheduling and opportunities for personal growth, ensuring that our Grill Cooks not only excel in their roles but also enjoy a fulfilling career in the hospitality industry. Join us to be part of a team that values quality food and a positive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Hourly Manager (Franchise) in Horsham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Friendly's Restaurants. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Friendly's Restaurants
Don't be shy about reaching out to Friendly's Restaurants directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hourly Manager (Franchise) in Horsham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Friendly's Restaurants and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Friendly's Restaurants
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
