Credit Controller in London

At Fried Frank, we’re a community of 800 lawyers and 500 business services professionals across New York, Washington, DC, London, Frankfurt, and Brussels. We advise leading corporations, investment funds, and financial institutions on high-stakes M&A, securities, regulatory matters, real estate, and litigation. Our culture is grounded in our core values — excellence, integrity and collaboration — and is designed to foster continuous learning, meaningful mentorship, and lasting professional growth. We are firmly committed to pro bono service and social justice, building on a proud legacy in civil rights. Our inclusive talent strategy is a core part of our broader talent management efforts and we remain steadfast in fostering a workplace where everyone has the opportunity to grow, thrive, and become their best professional and personal selves.

Our business services professionals are integral to the firm’s success, driving innovation, operational excellence and exceptional client service across all areas of the firm. We offer competitive compensation and a comprehensive benefits package, including comprehensive medical coverage, retirement plans and health and wellness initiatives designed to support your personal and professional wellbeing. We welcome passionate, driven individuals to join us, and be part of a team where you’ll be supported, inspired and empowered to build an exceptional career.

Position Summary: The Credit Controller will play a key role in supporting the firm’s financial stability by ensuring timely collection of outstanding fees, monitoring client billing activity and maintaining strong relationships with internal teams and external clients. This role requires experience within a legal/professional services environment and ideally familiarity with e-billing platforms, invoice workflow management and client budgeting requirements.

Duties & Responsibilities:

• Credit Control and Collections: Proactively chase outstanding invoices via phone, email and client portals to ensure timely payment. Maintain regular contact with client’s accounts payable teams to resolve queries and secure payment commitments. Monitor aged debt reports and escalate risks or concerns to partners, fee earners and management. Negotiate payment arrangements (with partner consent) where necessary in line with firm policy.
• E-Billing and Invoice Management: Manage invoice submissions across various e-billing platforms (e.g. CounselLink, Legal Tracker, Collaborati) to track statuses, rejections and compliance requirements. Investigate and resolve e-billing rejections, coordinating with billing teams and fee earners to ensure timely resubmission. Liaise with clients to obtain or verify matter IDs, purchase orders, budget approvals and timekeeper rates. Maintain accurate records of client billing guidelines, budgets and approval workflows.
• Client Relationship Management: Build and maintain strong relationships with client finance contacts, accounting teams and internal teams. Provide clear and professional communication on outstanding balances, forecasting and budgeting information. Act as a point of contact for financial queries from clients and internal stakeholders.
• Process Development and Reporting: Support the development and refinement of the firm’s credit control processes, policies and reporting. Contribute to continuous improvement initiatives aimed at reducing aged debt and improving cashflow predictability. Produce regular reports on debtor performance, collection activity, e-billing status and key client trends for partners and management. Assist in month-end activities.
• Relationship Management: Work closely with partners, associates and practice management teams to ensure awareness of client collections performance or issues. Coordinate with Revenue Control, Accounts Payable and finance teams to streamline collections. Work with Client Compliance to support new matter setup, ensuring accurate financial information and compliance with client billing protocols.

Qualifications:

• Experience: Previous experience in a revenue or credit control role within a law firm. Strong knowledge of billing systems (ideally 3E). Exposure to working with client e-billing platforms (e.g. CounselLink, Legal Tracker).
• Education / Experience: Must be highly skilled in MS Suite – Word, Excel and PowerPoint.
• Skills & Abilities: Excellent communication skills verbally and in writing with personnel at all levels. Ability to take ownership of tasks and projects. Demonstrate an ability to be self-motivated and work on own initiative. Proactive, robust and able to build strong relationships and credibility quickly with colleagues. Strong attention to detail skills. Excellent organisational skills. Ability to work under pressure. Ability to prioritise multiple tasks. Ability to solve problems.