At a Glance
- Tasks: Become the go-to expert in refrigeration and air conditioning while building relationships with trade customers.
- Company: Join FSW Ltd, a leading wholesaler in the UK and Ireland.
- Benefits: Enjoy competitive salary, up to 33 days holiday, and quirky employee perks.
- Other info: Dynamic team environment with training and development investment.
- Why this job: Make a real impact in a thriving industry with excellent career growth opportunities.
- Qualifications: Good education, customer service experience, and a full UK driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
Join a Leading Refrigeration & Air Conditioning Wholesaler
Step into a role where you'll become the go-to expert for refrigeration and air conditioning solutions, building genuine relationships with trade customers whilst developing specialist product knowledge in a thriving industry.
About FSW Ltd
FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow.
Our employees are key to our business, and our values reflect this daily which enables us to move our already successful, well-established business forward.
What We Offer
- Attractive competitive salary
- Up to 33 days holiday including Bank Holidays (with service)
- Employee Rewards with quirky perks like late starts, early finish, long lunch, coffee and/or lunch on us
- Employee Assistance Programme including fitness classes, podcasts, advice toolkits and confidential counselling service
- Retail Discount Scheme across major high street stores, hospitality venues, holidays, and days out
- Cycle to Work Scheme
- Career opportunities across our 27 branches within the UK and Ireland
- Training and Development investment including on the job training, apprenticeships, and self-development courses
- Auto Enrolment Pension Scheme
- Life Assurance
- What You'll Be Doing
- Develop detailed knowledge of our product portfolio to confidently advise customers on the best solutions
- Process and pick orders accurately for customer collection and delivery
- Build excellent relationships with colleagues, customers, and suppliers
- Handle customer requests, orders, and complaints effectively
- Serve customers at the trade counter to company standards
- Raise competitive sales quotations and follow up to complete orders
- Source non-stocked items from other branches or via Purchasing
- Maintain stock levels and participate in stock take activities
- Handle returned products and warranty claims promptly
- Undertake delivery driving duties as required
- Maintain accurate delivery records and complete vehicle checks
- What You'll Need
Good standard of education including maths and English. Proven experience in a similar environment with excellent telephone manner and professional customer service approach.
You'll confidently work in a team and on your own initiative. Ability to multitask and work under pressure to meet deadlines.
A full UK driving licence is a requirement of this role.
The successful candidate will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.
We are an equal opportunities employer.
Apply now to join our Southampton team.
Temporary Branch Assistant in Southampton employer: Fridge Spares Wholesale
FSW Ltd is an exceptional employer, offering a vibrant work culture where employees are valued and encouraged to grow within the thriving refrigeration and air conditioning industry. With competitive salaries, generous holiday allowances, and unique perks like flexible working hours and a comprehensive Employee Assistance Programme, our Southampton branch fosters a supportive environment that prioritises employee well-being and development. Join us to build meaningful relationships with customers while advancing your career in a dynamic and expanding company.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Branch Assistant in Southampton
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Temporary Branch Assistant in Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Fridge Spares Wholesale:Don’t forget to personalise your application for Fridge Spares Wholesale! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Fridge Spares Wholesale
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Fridge Spares Wholesale offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Fridge Spares Wholesale and contribute positively during your temporary stint.
