At a Glance
- Tasks: Be the go-to person for engineers needing urgent parts and solve supply challenges.
- Company: Join FSW Ltd, a leading refrigeration and air conditioning wholesaler in the UK.
- Benefits: Enjoy competitive salary, up to 33 days holiday, quirky perks, and retail discounts.
- Other info: Career growth opportunities across 27 branches and training investment for your development.
- Why this job: Make a real impact by connecting engineers with essential components and building relationships.
- Qualifications: Good education in maths and English, excellent phone skills, and strong organisational abilities.
The predicted salary is between 25000 - 32000 £ per year.
Join a growing UK leader in refrigeration and air conditioning wholesale, where you'll become the vital link between engineers and suppliers, solving urgent parts challenges for major national accounts.
About FSW Ltd
FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow.
What We Offer
- Attractive competitive salary
- Up to 33 days holiday including Bank Holidays (with service)
- Employee Rewards with the ability to gain 'quirky perks' e.g., late starts, early finish, long lunch, coffee and /or lunch on us
- Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service
- Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out etc.
- Cycle to Work Scheme
- Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland
- Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses
- Auto Enrolment Pension Scheme
- Life Assurance
What You'll Be Doing
- Handle telephone and email orders from engineers needing urgent parts
- Source components from competitive suppliers based on engineer specifications
- Process orders accurately and update databases with detailed call notes
- Create quotations from preferred suppliers at competitive prices
- Troubleshoot supply issues to meet customer expectations
- Build relationships across the FSW network, suppliers, and national account customers
- Monitor purchase orders and credit card invoice allocation
- Produce monthly customer reports on specific dates
- Manage cylinder collection monitoring and gas bank updates
What You'll Need
You'll have a good standard of education including maths and English. An excellent telephone manner is essential along with the ability to quickly build rapport with customers. You'll need strong organisational skills to prioritise work and meet tight deadlines. Proven experience managing varied workloads whilst maintaining attention to detail is essential. The successful candidates will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.
We are an equal opportunities employer.
Ready to become the problem-solver that keeps critical refrigeration systems running? Apply now to join our dedicated team in Burscough.
Account Administrator employer: Fridge Spares Wholesale
At FSW Ltd, we pride ourselves on being a leading employer in the refrigeration and air conditioning wholesale sector, offering a vibrant work culture that values teamwork and innovation. Our Burscough location provides employees with competitive salaries, generous holiday allowances, and unique perks like flexible working hours and a comprehensive Employee Assistance Programme. With ample opportunities for career growth and development across our 27 branches, joining our team means becoming part of a supportive environment where your contributions truly matter.
