At a Glance
- Tasks: Be the go-to person for engineers needing urgent parts and solve supply challenges.
- Company: Join FSW Ltd, a leading refrigeration and air conditioning wholesaler in the UK.
- Benefits: Enjoy competitive salary, up to 33 days holiday, quirky perks, and retail discounts.
- Other info: Career growth opportunities across 27 branches and training investment for your development.
- Why this job: Make a real impact by connecting engineers with essential components and building relationships.
- Qualifications: Good education in maths and English, excellent phone skills, and strong organisational abilities.
The predicted salary is between 25000 - 32000 £ per year.
Join a growing UK leader in refrigeration and air conditioning wholesale, where you'll become the vital link between engineers and suppliers, solving urgent parts challenges for major national accounts.
About FSW Ltd
FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. We have 27 sites throughout the UK and Ireland and are continuing to grow.
What We Offer
- Attractive competitive salary
- Up to 33 days holiday including Bank Holidays (with service)
- Employee Rewards with the ability to gain 'quirky perks' e.g., late starts, early finish, long lunch, coffee and /or lunch on us
- Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service
- Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out etc.
- Cycle to Work Scheme
- Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland
- Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses
- Auto Enrolment Pension Scheme
- Life Assurance
What You'll Be Doing
- Handle telephone and email orders from engineers needing urgent parts
- Source components from competitive suppliers based on engineer specifications
- Process orders accurately and update databases with detailed call notes
- Create quotations from preferred suppliers at competitive prices
- Troubleshoot supply issues to meet customer expectations
- Build relationships across the FSW network, suppliers, and national account customers
- Monitor purchase orders and credit card invoice allocation
- Produce monthly customer reports on specific dates
- Manage cylinder collection monitoring and gas bank updates
What You'll Need
You'll have a good standard of education including maths and English. An excellent telephone manner is essential along with the ability to quickly build rapport with customers. You'll need strong organisational skills to prioritise work and meet tight deadlines. Proven experience managing varied workloads whilst maintaining attention to detail is essential. The successful candidates will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.
We are an equal opportunities employer.
Ready to become the problem-solver that keeps critical refrigeration systems running? Apply now to join our dedicated team in Burscough.
Account Administrator employer: Fridge Spares Wholesale
At FSW Ltd, we pride ourselves on being a leading employer in the refrigeration and air conditioning wholesale sector, offering a vibrant work culture that values teamwork and innovation. Our Burscough location provides employees with competitive salaries, generous holiday allowances, and unique perks like flexible working hours and a comprehensive Employee Assistance Programme. With ample opportunities for career growth and development across our 27 branches, joining our team means becoming part of a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Account Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fridge Spares Wholesale. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fridge Spares Wholesale before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fridge Spares Wholesale:Your cover letter is your chance to shine! Tell us why you want to work at Fridge Spares Wholesale specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fridge Spares Wholesale!
How to prepare for a job interview at Fridge Spares Wholesale
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
