At a Glance
- Tasks: Design and deliver customer service solutions using Dynamics 365 with a focus on omnichannel engagement.
- Company: Join a forward-thinking D365 CRM end user expanding their technical capabilities.
- Benefits: Starting salary up to £66k, flexible hybrid working, and enhanced life assurance.
- Other info: Opportunity for professional growth and to lead innovative projects.
- Why this job: Make a real impact by optimising customer service solutions in a dynamic environment.
- Qualifications: 5+ years as a D365 Customer Service Functional Consultant with strong omnichannel knowledge.
The predicted salary is between 51750 - 63250 £ per year.
We are currently partnered with a forward-thinking D365 CRM end user who are looking to add a talented Functional Consultant to their Business Applications team as they continue to grow their technical capability internally. You'll be responsible for taking ownership of designing and delivering customer service solutions built on Dynamics 365, with a strong focus on omnichannel engagement and contact-centre capability.
Responsibilities:
- Lead the functional design, configuration, and rollout of D365 Customer Service and Omnichannel capabilities.
- Implement and optimise real‑time engagement channels such as live chat, voice, and digital messaging.
- Configure and support telephony integrations, including Teams‑based calling solutions.
- Translate business requirements into scalable, user‑friendly solution designs and documentation.
- Deliver workshops, training, and post‑go‑live support to drive successful adoption.
Experience:
- 5+ years working as a Dynamics 365 Customer Service Functional Consultant.
- Strong knowledge of Omnichannel, Customer Service Workspace, and contact‑centre processes.
- Practical experience deploying channels such as email, chat, voice, and ACS‑based communication.
- Background integrating Teams Telephony or similar voice platforms with D365.
- Solid understanding of Power Platform components including Power Apps and Power Automate.
Benefits:
- Starting salary up to 66k
- Flexible, hybrid working model
- Enhanced life assurance, pension contributions and more!
D365 CE Functional Consultant employer: FRG Technology Consulting
As a D365 Functional Consultant, you will thrive in a dynamic and supportive work culture that values collaboration and innovation. Our hybrid work model not only offers flexibility but also fosters professional growth through continuous learning opportunities and impactful projects that enhance client relationships. Join us to be part of a team that prioritises employee well-being and encourages meaningful contributions to our operational success.
StudySmarter Expert Advice🤫
We think this is how you could land D365 CE Functional Consultant
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at FRG Technology Consulting or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to FRG Technology Consulting.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like FRG Technology Consulting.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like FRG Technology Consulting that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace D365 CE Functional Consultant
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at FRG Technology Consulting.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at FRG Technology Consulting and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at FRG Technology Consulting
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If FRG Technology Consulting uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
