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- Tasks: Be the first point of contact for customers and manage service enquiries efficiently.
- Company: Join a thriving dealership in Swansea with a strong focus on customer satisfaction.
- Benefits: Enjoy performance bonuses, employee discounts, and a workplace pension scheme.
- Why this job: This role offers a chance to excel in customer service and grow within a busy team.
- Qualifications: Previous experience as a Service Advisor in the automotive industry is essential.
- Other info: Candidates must complete a DBS basic disclosure, covered by the employer.
The predicted salary is between 24000 - 36000 £ per year.
Hours of work:
- 8.00 am to 5.30 pm Monday to Friday
- Additional hours for Saturday rota 8.00 am to 12.30 pm (working one in six weeks)
An exciting opportunity has come up to join our Dealership in Swansea. We have the requirement of a Service Advisor to join our successful Aftersales team; this position will play a crucial role in driving our business forward. Candidates must have the ability to cope under pressure whilst maintaining a professional attitude at all times. You must have a passion for customer service and great motivation. As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company. This is an exceptionally busy department and the role requires someone who can work very well under pressure, whilst offering exceptional customer service.
Duties of the Service Advisor:
- Dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction;
- Dealing with all service enquiries;
- Managing the allocation and handover of customer service vehicles;
- Liaising with workshop team to ensure timely completion of customer vehicles;
- You will be targeted on your upselling capabilities, making customers aware of the various Service/Warranty plans etc on offer, this part of the role will be key to your overall OTE.
Requirements of the Service Advisor:
- Previous Service Advisor experience within the automotive industry is required;
- You must be IT literate;
In return we offer:
- Generous monthly performance related bonus scheme
- Workplace pension scheme
- Mazda Car Benefit Scheme
- Employee discounts
- Eyecare Voucher Scheme
- Referral reward programmes
- Employee of the Quarter Awards
- Additional holidays with length of service
The successful candidate(s) will be required to complete a DBS basic disclosure. Disclosure expense will be met by the employer. If this sounds like the opportunity for you, please apply ASAP.
Service Advisor employer: FRF Motors
Contact Detail:
FRF Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services and warranty plans offered by our dealership. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you build confidence in handling various customer enquiries and managing expectations under pressure.
✨Tip Number 3
Network with current or former Service Advisors in the automotive sector. They can provide valuable insights into the role and share tips on how to excel in a busy dealership environment like ours.
✨Tip Number 4
Be prepared to discuss your upselling techniques during the interview. Think of examples where you've successfully promoted additional services or products, as this will be a key part of your performance in the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly any previous roles as a Service Advisor. Emphasise your customer service skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to join the dealership. Mention specific examples of how you've successfully handled customer enquiries or upselling in the past.
Highlight IT Literacy: Since being IT literate is a requirement, ensure you mention any relevant software or systems you are familiar with. This could include customer relationship management (CRM) tools or scheduling software.
Showcase Your Pressure Management Skills: In your application, provide examples of situations where you successfully managed high-pressure scenarios while maintaining professionalism. This will demonstrate your suitability for the busy environment of the dealership.
How to prepare for a job interview at FRF Motors
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Prepare examples of how you've provided exceptional customer service in the past, especially in high-pressure situations.
✨Demonstrate Your Automotive Knowledge
Having previous experience in the automotive industry is crucial. Brush up on your knowledge of vehicle services and repairs, and be ready to discuss any relevant experiences that highlight your expertise.
✨Prepare for Upselling Scenarios
Since upselling is a key part of the role, think of ways you can effectively communicate the benefits of various service and warranty plans. Practice how you would approach these conversations with customers.
✨Exude Professionalism Under Pressure
The role requires someone who can maintain a professional attitude while managing multiple tasks. Be prepared to discuss how you handle stress and ensure customer satisfaction even when things get busy.
