Senior and executive search across customer operations, CX and contact centres.
Digital Transformation - Customer Directorate
Interim Digital Transformation Lead, Customer Social housing, North West | Initially 3 months | Start October
Lead the digital transformation of the customer function for a North West housing group, starting in October on an initial 3 month digital transformation project as an extension of the Customer directorate.
The organisation is in good health and has a way to go on digital. This role sets the roadmap direction and gets the first stages moving.
What you'll do
- Establish where the organisation sits on digital today, with the evidence behind it
- Build the route map: the areas that will make the biggest difference, in the order they should be tackled, with the case for each one
- Deliver the first stages inside the 3 months, so tenants see something change
- Hold the customer view and the technical view together across the whole of it
- Hand over to the internal team, working with the transformation ownership already in place
Our ideal applicant
- A customer leader. You have run a customer function, owned the numbers behind it, and been accountable for what customers experienced
- Comes from a sector further along on digital than housing, and can pitch that experience to where this organisation actually is
- Has been inside a core system, app or portal build, close enough to challenge how it was designed
- Designs from the start for the customer who cannot or will not go online
- Has worked to a regulator and knows what that does to the standard
- Works comfortably inside an exec team and says what is going wrong
What's on offer
- Initially 3 months, with scope to extend
- Start October 2026
- Day rate to agree, around £100,000 salary equivalent
- North West, 3 days onsite
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Digital Transformation - Customer Directorate in Warrington employer: Frey Consulting Group
As the Head of Customer Service at our dynamic consumer retail company in Greater Manchester, you will thrive in a fast-paced environment that values excellence and innovation. We offer a supportive work culture that prioritises employee development through cross-training and performance management, ensuring you have the tools to lead a high-performing team. With competitive compensation and a commitment to maintaining a positive workplace atmosphere, we are dedicated to fostering your growth while delivering exceptional service to our diverse customer base.
